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Texas grocery chain H-E-B bags No. 1 rating for online experience H-E-B seems to have super market super powers.
Photo courtesy of H-E-B
H-E-B has put yet another accolade in its basket. A study by research company Ipsos finds that H-E-B leads 14 major grocery chains in the U.S. for customer satisfaction with e-commerce offerings. H-E-B earns praise for in-stock availability, ability to schedule pickup times, and good instructions for order pickup. It also earns kudos for a high level of order accuracy, no fees or minimum fees, and excellent communication. In May, San Antonio-headquartered H-E-B rolled out free curbside pickup at more than 250 stores in Texas. H-E-B no longer charges a $4.95 fee for a curbside pickup order, as long as a minimum purchase of $35 is made. (Orders must be at least $35 before taxes, discounts, promotions, or coupons. A $2.95 fee is imposed for orders less than $35.)
H-E-B earns top spot for best online grocery experience in new national study click2houston.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from click2houston.com Daily Mail and Mail on Sunday newspapers.