Armed with a trusty can of cooking spray as a makeshift rolling pin, gingerbread maker Jon Lovitch pumps out thousands of gingerbread creations every holiday season. The catch? It requires him to start baking and building in the summer.
Our ombudsman helps a traveler who was charged for a vacation rental by Homes and Villas by Marriott but never received his reservation and would have had no place to stay over Christmas.