Consumer empowerment in Power sector
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Send Ministry of Power has introduced new rules laying down the rights of consumers, a first initiative towards consumer empowerment in the power sector.
New Delhi:
Issuing the rules Minister of State for Power R.K. Singh said that these shall empower the consumers of electricity. These rules emanate from the conviction that the power systems exist to serve the consumers and the consumers have rights to get the services and reliable, quality electricity, he said.
Distribution Companies across the country are monopolies whether government or private and the consumer has no alternative. The new rules empower consumers through a system of laid down rules and a system for enforcement of these rights.