DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center
In Maryland, digital transformation company DMI (News - Alert) teamed with other tech providers - including Atento and NTT Data - to help power it’s COVID-19 contact center so that citizens could easily preregister, modify appointments and communicate with support agents.
The offering combines human support and digital channels while keeping social distancing requirements at the forefront. Callers move through the options of qualification, appointment setting and have an opportunity to ask questions and speak to a live agent if needed. The system is set up to handle more than 70,000 calls per day.
Call Center Software Market Outlook 2021: Big Things are Happening texasguardian.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from texasguardian.com Daily Mail and Mail on Sunday newspapers.
ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution
Next-Gen 911 services are essential today as we advance the landscape for emergency response communications. The call centers that deal with these challenging communications must have advanced tools and systems that improve operations, increase life-saving services, and are reliable.
In a move to provide better solutions and assist PSAPs in meeting the NENA Continuity of Operations Plan, systems integrator Tyto Athene recently announced a partnership between the company’s ACUITY by Tyto Athene offering and MicroAutomation (News - Alert). Together they have launched an NG911 solution that includes a Continuity of Operations Plan. That means it can be used as either a primary or secondary data center and protects operators from network failure and loss of access to critical information and emergency applications.
Odigo Joins Google Cloud Contact Center to Expand Global Customer Base
CCaaS provider Odigo has officially partnered with Google (News - Alert) Cloud Contact Center, after spending two years working with Google Cloud Technology. The new partnership will help Odigo expand Google Cloud’s conversational AI products in new regions across the globe, and provide new and existing clients with a wide range of artificial intelligence solutions that are customized for their business needs.
The company plans to take advantage of Google’s AI-powered speech-to-text and text-to-speech technologies to upgrade self-service functionality for a wide range of language options for the global marketplace. The collaboration will enable Odigo customers to have access to more than 40 languages, 125 dialects, as well as new technical support and capabilities from Google’s established cloud service team.