The complaints body has made early merit assessment a permanent feature of its process, aiming to quickly weed out claims where there is no error or financial loss. The Australian Financial Complaint
The post-election Government will need to ensure the Compensation Scheme of Last Resort does not cost more to run than the amounts of compensation involved, according to The Advisers Association.
The big 4 bank confirmed the appointment on Tuesday (15 March). Evelyn Halls, who most recently worked as lead ombudsman at the Australian Financial Complaints Authority (AFCA) will join ANZ as its
The vast majority of AFCA members would pay the same or less under the proposed model. A new user-pays funding model proposed by the Australian Financial Complaints Authority (AFCA) would see 90 per