Compensation and refunds rise 16 per cent, but the ombudsman is surprised by a fall in complaints over business loans. Small businesses made almost 4,000 complaints to the AFCA in the last financial
The pair bring a “breadth of skills and knowledge to their roles”, says the chair of the complaints body. The AFCA has named two industry directors to its board in experienced finance professiona
The highest number of investments and advice complaints lodged to the Australian Financial Complaints Authority (AFCA) in 2022-23 concerned inappropriate advice, and rose to 1,662 from 241 in the year
The Australian Financial Complaints Authority has expressed “concern” after it found a 31 per cent increase in financial difficulty complaints in the three months to July compared to the same period in 2022.