scene. did jermeir know her? yes, he said, he did. starting with her name. shannon crawley. and one more thing. like jermeir she also worked in law enforcement. he met shannon back in 2000 when he was in the police academy. shannon was a 911 communicator and she was one of the people that was in the training session. reporter: shannon was 21 then. tall, striking, and single, raising two kids. and this is her family. brother keith jr. and her parents anne and keith crawley. she was determined to give her kids a good life and a nice home. and a good education. very caring and loving mother. and if you ask her, she d say, i m just a mom. and that s how she put it, i m just a mom. reporter: now at the durham