scene. did jermeir know her? yes, he said, he did. starting with her name. shannon crawley. and one more thing. like jermeir she also worked in law enforcement. >> he met shannon back in 2000 when he was in the police academy. shannon was a 911 communicator and she was one of the people that was in the training session. >> reporter: shannon was 21 then. tall, striking, and single, raising two kids. and this is her family. brother keith jr. and her parents anne and keith crawley. >> she was determined to give her kids a good life and a nice home. and a good education. very caring and loving mother. >> and if you ask her, she'd say, i'm just a mom. and that's how she put it, i'm just a mom. >> reporter: now at the durham