what s your emergency? there s a fire, a big fire. i had to ask her twice to make sure i had the right address. these flames are about 100 feet in the air. and i realized it was my house. for veteran 911 operator mike bose, this is not a typical day at the office. bose, along with his parents, have lived in quincy, massachusetts, for years. it s a nice neighborhood right across from a school. never any trouble on the street. we d have everybody over during the holidays, christmas, thanksgiving. relatives would always stop by. kids were there. it was great. bose always enjoys his job with the city and prides himself on staying cool under the pressure. okay, was it a motor vehicle accident? the people of quincy want someone who s on the other end who won t go crazy or lose it when you call. you have to stay calm and help
motion when you re walking, cause you don t believe that something s going on and when you look in the back, i could see down the driveway. there was no garage. it was gone. there was heavy fire in the back, so i knew the kitchen, the bedroom area was going to be gone. the roof was gone, the second floor was gone. as soon as they got it under control, they started smashing out the windows and laying into the upstairs area of the house with hoses. bose realizes that everything he and his parents own is destroyed. the new tv i just bought, gone. computers, gone. everything you knew that was inside the house was gone. nothing left. just the shirt that we wear and the clothes on our back and that was all we had. fortunately, bose s cousin is a quincy firefighter who arrives first on the scene. he ran into the house. and there were several pictures of grandkids, wedding pictures of my parents, he was able to save all the pictures that was in there. it meant a lot. when something
the city out. friday, september 25th, 2009, bose s shift starts like any other. it was a very busy night. about 10:30, 10:45, it actually started to slow down. we figured we had another hour left on the shift, then we ll be gone and the night will be over. but for bose, his night is just starting when this 911 call is received. the call is from his neighbor. 911, what s your emergency? there s a fire next door to my house. 102 hollis avenue. let me get the fire department. stay on the phone. okay. all at once, there was about nine calls coming in. we figured because of the time of night, it was going to be a car accident. so the first call we picked up that i received was my next-door neighbor saying the neighbor s garage and house was on fire. there was an explosion. when i asked her the address, she told me it s 99 hollis ave. i had to ask twice to make sure i had the right address and i realized it was my house.
a neighbor catches it all on camera. not only is bose s house on fire, but his parents are inside. 911, what s your emergency? there s a fire, big fire at 99 hollis avenue. a fire or a fight? the whole place, the garage and everything is on fire. this is michael bose s mother. okay, hold on. okay, mrs. bose, we have it. we ll be right there. thank you. the first reaction was to make sure my parents were safe. they were in the house, and i tried calling several times. there s no answer. mike o shea is the neighbor who captures it all on camera. flames were about 100 feet into the air, and, yeah, you could definitely feel the heat and you could see on the houses next to it, you know, the paint was just melting and chipping away. within minutes, bose arrives on the scene. fortunately, his parents escape the burning home as they make their 911 call. the first thing i notice is my parents were on the street with my neighbor. i knew they were fine. it was almost work
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