department have been unbelievable, they re with you 24 hours a day. they re helping out. they re doing what they can, even their families, wives, girlfriends, even the kids get involved, which is unbelievable. for o shea who witnesses the fire, the scene has a dramatic impact. it s sad. it s very sad. i went out a couple of days later and bought more smoke detectors. despite the devastating fire, bose has an optimistic attitude. thank you, sergeant. my main thing is my parents and my neighbor got out and no injuries. nobody was hurt, no lives were lost. the fire department, nobody was injured. it s a house that can be rebuilt. everything can be replaced. it s going to take awhile, but we can get back. within two weeks bose is back on the job working the 911 phone lines. one of the first calls we took last night was for a house fire. at first it was normal routine. transferred to the fire department and sent a cruiser down there and you have to be there when they call 91
someone who s on the other end who won t go crazy or lose it when you call 911 or lose it when you call. you have to stay calm and help the city out. friday, september 25th, 2009, bose s shift starts like any other. it was a very busy night. about 10:30, 10:45 it actually started to slow down. we figured we had another hour left on the shift, then we ll be gone and the night will be over. but for bose his night is just starting when this 911 call is received. the call is from his neighbor. 911, what s your emergency? there s a fire next door to my house. 102 hollis avenue. let me get the fire department. stay on the phone. okay. 911 all at once, nine calls started coming in. we figured because of the time of night, it was going to be a car accident. so the first call we picked up that i received was my next-door neighbor saying the neighbor s garage and house was on fire. there was an explosion. when i asked her the address,
what s your emergency? there s a fire, a big fire. i had to ask her twice to make sure i had the right address. the flames are about 100 feet in the air. i realized it was my house. for veteran 911 operator mike bose, this is not a typical day at the office. bose, along with his parents, have lived in quincy, massachusetts, for years. it s a nice neighborhood right across from a school. never any trouble on the street. we d have everybody over during the holidays, christmas, thanksgiving. kids would always stop by. kids were there. it was great. bose always enjoys his job with the city and provides prides himself on staying cool under the pressure. okay, was it a motor vehicle accident? the people of quincy want
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what s your emergency? there s a fire, a big fire. i had to ask her twice to make sure i had the right address. the flames are about 100 feet in the air. i realized it was my house. for veteran 911 operator mike bose, this is not a typical day at the office. bose, along with his parents, have lived in quincy, massachusetts, for years. it s a nice neighborhood right across from a school. never any trouble on the street. we d have everybody over during the holidays, christmas, thanksgiving. kids were always there. it was great. bose always enjoys his job with the city and prides himself on staying cool under the pressure. okay, was it a motor vehicle accident?