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May 27, 2021
Like most restaurant brands, Lee s Famous Recipe Chicken can t always find enough workers. With its drive-thru business thriving due to the pandemic, the Florida-based chain decided to test conversational AI by Hi-Auto to help fill in the gaps. We not only have to be famous for chicken, but we have to be famous for consistent, fast service, Bill Sparks, the company s VP of operations and franchise sales, said during a webinar, How Lee s Famous Recipe overcame hiring crisis with Conversational AI.
Chuck Doran, a franchisee who co-owns 13 Lee s locations, has rolled out the technology described as Siri for the drive-thru in several of his stores. During the webinar he talked about how it has helped increase the speed of service as well as accuracy.
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