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Azercell Mobile Customer Care at Agali village of Zangilan! - Photo

Azercell Mobile Customer Care in Aghali village, Zangilan

Azercell Customer Services team visited Aghali village of Zangilan on 5 April with the initiative to support subscribers benefiting from the company's network in the liberated areas. In April last year, according to the order of President of Azerbaijan Ilham Aliyev

Azercell obtains yet another award on customer experience management

02.03.2021,17:09 March 2, Fineko/abc.az.  Next international ISO certificate of Quality Management standard once again displays high quality of customer service rendered by the leading mobile operator   Excelled for its exemplary position in the quality of customer service in our country, Azercell Telecom LLC has received the first certificate of compliance with ISO 10004: 2018: Quality Management / Customer Satisfaction Monitoring and Measurement, following the certification review for compliance with the same standard. The quality assessment was conducted by Bureau Veritas Azeri LLC. The audit team was provided detailed information on the process of measuring and monitoring customer satisfaction, including but not limited to, the scope of the process, various methods of measuring customer satisfaction, taking appropriate measures based on the results obtained and the use of information to improve services, and etc.

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