The key to any business transformation is to begin with improving the customer experience. Michael Ouissi shares how IFS has applied this critical thinking.
Once a manufacturing product is sold through an indirect sales channel, it can be the end of the line for service revenue and customer relationships. Coen.
Using workarounds to pipe data between systems carries a high price and untrustworthy data. Bharath Chari shares three possible solutions backed up by real.
IT integration and developer skills have been in high demand for some time - and it's showing no sign of slowing down. Can AI help? Dr Stefan Sigg shares.
Closing the digital loop between product data and physical assets - Coen Jeukens of ServiceMax digs into why these connections are so compelling in field.