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Gain Smarter CX Insights With AI-Driven VoC Programs

Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.

Daniel zivDeborah alvordDrive better voiceText analytics help avoid biasUncover trendsVice presidentText analyticsGlobal product strategyEric headHow customer data platforms can benefitArtificial intelligence in marketingMetrics and analyticsVoice of the customerVoice interfacesOperational customer data platformsCall center analytics

Extended Reality, 5G Growth Highlights Takeaways From Mobile World Congress

See what MWC Barcelona 2022 has in store, including 5G predictions, humanitarian efforts and promising XR advancements.

United statesUnited kingdomSouth koreaComunidad autonoma de catalunaAlex sinclairJonathan davidsonMatthew townendWorld congress barcelonaCavell groupCpaas communications platformScale infrastructure groupService providersService ucaaCompanies share their hybrid work modelsH innovation programmeDubber corporation

How To Improve Your CX Strategy With Data Science

Are you getting the most out of your data? Learn how to leverage this information to better understand your customers and strengthen CX .

United kingdomLisa loftisAvinob royAjay khannaMichael bambergerExplorium khannaGlobal customer intelligence teamParty data strategyScience consolidatesCustomer intelligence teamFirst party dataBoots united kingdomBoots advantage cardScience facilitatesBetter customerTetra insights

Phrasee Announces AI-Powered Language Technology to Automate Sentiment

Phrasee announced new AI technology that allows brands to better understand customer language preferences and automate hyper-personalized experiences.

City ofUnited kingdomMarissa contrerasMatt simmondsBrian tyrrellProduct technologyCampaign testingLanguage sentiment reportChief productTechnology officerAdds new featuresIts natural languageLanguage insightsWhy you need real time insightsImprove customerChief product technology officer

5 Must-Have CX Strategies To See Results Amid COVID

COVID has changed the CX landscape as we know it. Learn exactly what customers expect and how to meet their shifting needs with these five CX strategies.

United statesWorld health organizationArtificial intelligence in marketingMetrics and analyticsCustomer experience managementCustomer relationship managementVoice of the customerData privacy and securityDigital customer experience managementArtificial intelligenceCustomer experienceDigital first

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