Aragon Research Announces Special Report: Hot Vendors Part I for 2021
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Aragon Research Announces Special Report: Hot Vendors Part I for 2021
In the modern ICC, the customer experience is everything. Palo Alto, Calif. (PRWEB) June 02, 2021 In its first Hot Vendors report of the year, Aragon Research Inc. identifies emerging vendors in three markets: AI for Contact Center, Conversational AI, and Sales Enablement.
AI for Contact Center
Contact centers need AI tools like virtual agents and voice and data analytics to become intelligent and remain competitive. AI for the intelligent contact center (ICC) involves the use of virtual agents for the optimization and automation of core contact center business processes.
Aragon Research Positions Igloo Software in the Leader Section of the Globe™ for Communities, 2021
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Igloo s acceleration within the enterprise market continues, as organizations increasingly prioritize communications as a key requirement of their digital workplace platform
KITCHENER-WATERLOO, ON, March 10, 2021 /PRNewswire/
Igloo Software, the leading provider of digital workplace solutions, today announced it has been positioned by Aragon Research, Inc. in the Leader section of the Globe™ for Communities, 2021 report.
Aragon Research, an independent research and advisory firm, evaluated Igloo Software along with 11 other enterprise-grade communities platforms that help organizations share knowledge inside and outside of the enterprise. The analysis was conducted based on each provider s market and product strategy, product and selling performance, as well as its global reach.
Conga Named a Leader in the Aragon Research Globe™ for Digital Transaction Management, 2021
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Evaluation Based on Completeness of Strategy and Performance positions Conga as a Leader in the DTM Market SAN MATEO, Calif. (PRWEB) February 18, 2021
Conga, the global leader in commercial operations transformation, today announced its Conga Sign® been positioned by Aragon Research, Inc. as a leader in the Aragon Research Globe for Digital Transaction Management (DTM), 2021. Aragon analyzed 21 major providers in the market based on the completeness of strategy and performance.
In this year’s report, Aragon notes that “COVID produced significant pressure on businesses to accelerate their digital transformation plans.” As employees continue to work remotely, traditional paper processes are no longer sufficient. According to Aragon, organizations that have deployed DTM continue to outperform the