TCM0078600 - Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 12 - Residency criteria not met (post award) (Info)
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
This guidance should only be followed for post award cases. If the case you’re dealing with is pre-award, follow the guidance in TCM0078580.
A Verification Failures work list entry will be created if a customer hasn’t confirmed whether they satisfy one or more of the following residency rules
they are a United Kingdom (UK) national