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Some improvements at Unemployment Office reported, but issues persist
hawaiinewsnow.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hawaiinewsnow.com Daily Mail and Mail on Sunday newspapers.
Positive COVID-19 Result Shuts Downs Unemployment Call Center
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Positive COVID-19 Test at Dept of Labor Call Center
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Hawaii s Unemployed Must Clear Up Earlier Benefit Snafus Before Getting Federal Dollars - Honolulu Civil Beat
Hawaii’s Unemployed Must Clear Up Earlier Benefit Snafus Before Getting Federal Dollars
Minor mistakes that led to overpayments of a few hundred dollars can hold up much more substantial relief for struggling families. Reading time: 5 minutes.
Jiyeon Seuchting lost her job as a restaurant server shortly after the COVID-19 pandemic hit. Like thousands of other Hawaii residents, she’s had to navigate the state’s unemployment insurance system ever since.
However, Seuchting said she hasn’t received a UI payment since October, when the jobless claim she had filed abruptly stalled. As far as she can tell from one of the few times she’s been able to get through on the state’s overwhelmed customer service line her claim was flagged when she mistakenly failed to declare $300 in emergency pay from her former employer.
February 2020, the Unemployment Insurance Division of the
Texas Workforce Commission (TWC) received an average of 13,000 UI claims each week. By the middle of March,
Texas saw well over 100,000 weekly claims. During one week in April, the number exceeded 400,000.
Given this enormous shift,
Texas, which has a legacy UI system, had to make several tech-related changes, said TWC CIO
Heather Hall. The TWC website was moved to the cloud. Web servers were doubled in March and again in April. Mainframe capacity had to be increased by 200 percent. The UI department expanded its call center capacity by deploying interactive voice response with help from Google and Genesys and doubling its call centers from four to eight through local partnerships.