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Invoca Wins CX Today Award for Best Conversational Intelligence Solution of 2024; Launches European Data Centre and Adds UK Sales Leader

/PRNewswire/ Invoca, the leading revenue execution platform for revenue teams, has won the CX Today Award for Best Conversational Intelligence Solution of.

United kingdomCity ofKimberley woodGregg johnsonJay patelDan millerCharlie mitchellAnalyst at opus researchMutual of omahaData centreConversational intelligenceDuncan macphersonUnited kingdom directorBest conversational intelligence solutionSenior editorBest conversational intelligence solution

NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions

Breakthrough CX AI solution leveraging unique LLM deep data memory to drive hyper-personalized journeys .

Dan millerBarry cooperCx divisionAnalyst at opus researchExperience memoryDegree customer insightMemory graphConversational syncPersonalization engineLead analyst

NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI

Enlighten Actions revolutionizes use of data and generative AI to pinpoint brand-specific actions to drive business growth . | March 27, 2023

Barry cooperDan millerAnalyst at opus researchCx divisionEnlighten actionsBot builderLead analystNice ltd stock exchangePress releaseUsiness nice il0002730112

Thrio Launches Global Private Network with Edge Servers

CALABASAS, CALIF. (PRWEB) January 26, 2023 Thrio, Inc. maker of award-winning customer experience (CX) and cloud contact center software, announced today a

United statesDan millerJustin franklinThrio incCedars business servicesAnalyst at opus researchLead analystCedars businessMarketing officerPress release

Five9, Inc : Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics

The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data. Five9, Inc. (NASDAQ: FIVN)

United kingdomSuzie linvilleCallan schebellaSabine winterkampDan millerGoogle dialogflow knowledgebaseIntelligent cloud contact centerAnalyst at opus researchLead analystProduct managementCloud contact centerNatural language processingKingdom germany

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