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Consumer ombud crippled by enforcement challenges in ta

In the absence of strong sanctions, it is all too easy for fraudulent suppliers to reinvent themselves by opening new websites under a different name, warns the Consumer Goods and Services Ombud.

South africaSouth africansMagauta mphahleleNational consumer commissionNational consumer tribunalMerchant servicesServices ombudConsumer goodsReliable storeBlack fridayWiegenkind boutiqueAna eleven brandAna elevenSassy heelsDaily maverickConsumer protection act

Consumer Goods Ombud says online shopping is tripping u

The ombudsman’s annual report names and shames four online retailers that received payment from consumers, but failed to deliver goods or services.

South africaEastern capeMagauta mphahleleNational consumer commissionServices ombudsmanFinancial sector conduct authorityElectronic communicationsOmbudsman for banking servicesConsumer goodsConsumer protection actServices industry codeEleven brandDaily maverickWestern capeTransactions actBanking services

Online shopping source of most complaints, says consumer ombud

Consumer Goods and Services Ombud Magauta Mphahlele says a quarter of the complaints it received in the 2021/2022 financial year relate to online shopping fraud.

Consumer protection in the digitalWiegenkind boutiqueAna eleven brandAna elevenOnline shoppingConsumer goods and servicesOmbud magauta mphahlele

More complaints about online shops than Vodacom and MTN in South Africa

More complaints about online shops than Vodacom and MTN in South Africa
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South africaNational consumer commissionServices ombudsmanConsumer goodsEleven brandCarte blancheAna elevenAna eleven brandElectronic communication

Buyer beware! Consumer ombud issues warning about yet another e-retailer

In the past nine months, 328 consumers have lodged complaints with the ombud against online clothing retailer Ana Eleven Brand - for either failing to deliver goods or delivering wrong items and incorrect sizes.

South africaMagauta mphahleleNational consumer commissionAna elevenAna eleven brandConsumer protection actConsumer ombud

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