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Air passengers were peeved over refunds in April Air passengers were peeved over refunds in April Bangalore Mirror Bureau / Updated: May 20, 2021, 06:00 IST Domestic air travel in April may have declined by 27 per cent compared to March, but passenger complaints rose substantially, thanks to refund-related problems faced by most passengers. With the second wave hitting the country during April, lockdowns and curfews were enforced in many states, leading to flights being cancelled more often than not. According to the Directorate General of Civil Aviation (DGCA), a total of 399 passenger-related complaints had been received by the scheduled domestic airlines in April. Of these complaints, a majority of them 75.9 per cent were related to refunds. This has been the highest percentage for complaints so far.

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