right now. first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. it is the top of the hour, 8:00eem eastern. we re glad you re with us. it is december 29th. welcome to cnn this morning. i think everyone wants an apology. i m confused because he said at one point that if you still haven t gotten your bad you could get it at no cost to you, which is you could get back at what you own. so we re talking about this apology this morning from southwest airlines. this time from the chief commercial officer brian green. this comes at 2300 more southwest flights today have been canceled and they announced new ways they are planning to help stranded customers. listen to this. you could submit a full refund request for any canceled
reporter: that is right. according to an internal memo by southwest, they were going through an operational emergency in the lead up to this mess. as the winter storm was bearing down on denver and an internal memo obtained by the washington post said they were experiencing a high number of sick-outs at the airport. the ceo of southwest airlines saying that this problem, which is unique to southwest airlines, was caused by a myriad of issues including staffing shortages, that winter storm as well as the antiquated system that the airline functions, making them susceptible to this kind of problem. passengers don t care. they just want their luggage and they want to care their clothes and get to their financial destination but they ll have to wait a little bit longer. and it doesn t seem like a quick fix either. nick, thank you. we ll check back in with you. so the southwest flight attendant and pilots have warned
happened here in new york city in the days after 9/11. this is a good one. yesterday folks gathered at that same shopping mall, sort of interfaith event, sending their prayers to the people aboard flight 370. so lots of tributes being paid. as for the ongoing investigation, there s now talk about special tracking technology that could have potentially given the officials on the ground more information if the missing jet had had it on board. dan springer with details of that, he s live in seattle. how is this thing supposed to work? yeah, shep, who knew? think of it as a constant streaming of all the information held in an aircraft s black box to a controller on the ground. that would tell the airline about all the important airline functions and the plane s gps location within a few feet. the system is made by a company in canada and it s already installed, get this, on 350 planes owned by 40 different carriers. it works even when the plane has lost power or the other