In 2003, four passengers on their way from Kerala to Assam had to wait at multiple airports due to continuous delays in their journey. The NCDRC held that Air India was ‘guilty of deficiency in service’.
Air India’s narrow-body order now stands at 140 A321neo aircraft (against 70 earlier) and 70 A320neo planes (against 140 earlier), the orders data shows. In the case of the 40 wide-body planes on order with Airbus, the airline now has a 50:50 split 20 each of A350-900 and A350-1000 aircraft. In the original order, Air India had gone for six A350-900 and 34 A350-1000 planes.