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Detailed text transcripts for TV channel - CNN - 20180527:11:47:00

the system or lists that people follow to do the right thing, that sort of a thing, then it could be much more impactful over 9 long run. it becomes habitual. yes. what are those things? when they sit down together help us understand what are the conversations going to be to be and what are they prompted about and to see from this point forward? well, i think can say definitively what starbucks is doing i can t say but best practice we suggest are three basic streams of conversation. the first is the what is unconscious bias? how does it affect us? how does it affect the way we make decisions, especially when we interact with people? that sort of thing. we want people to get the information they need to get a better understanding of how the mind works and the research that we have shows that that was the most important thing any time you re doing some kind of diversity or bias training, that the most impactful thing is to help people understand how they are making decisions

Detailed text transcripts for TV channel - CNN - 20180527:11:45:00

in philadelphia prompted to us bring 8,000 stores and 175,000 partners together on 5/29, because that is not who we aspire to be. we are here to make starbucks a place where everyone, everyone feels welcome. helping people see each other fully, completely, respectfully. a lot of people say, look. kudos for them for attempting this. the optics bring a lot of conceptism because people wonder how one day of training can change what people want to have changed and that is the mindset, the way that we see each other. with that said, what is the value of this one day of training? well, i think that it s important for everybody to realize that that this is a beginning and one day of training i think it s pretty accurate to say one day of training, if all they do is not likely to have much impact. it may impact certain people but

Detailed text transcripts for TV channel - CNN - 20180527:11:39:00

scene, she is not as prepared as a lot of other women who came before her, including laura bush and michelle obama whose husband was a senator. she has a small staff, less than half of what michelle obama has. i don t think she has the fln infrastructure in place to do a lot and i think how she sees the position. we know she is so enthusiastic about the feed fest initiative. when she is with children, she lights up and she shines there. kate anderson borrower, thank you. thank you. toys r us are closing their stores and to prevent what happened last month when two independence men were arrested in starbucks since waiting for a friend. next, can a half-day session fix this problem? it s dead again. i need a new phone. and you deserve that new phone on the best network. verizon. oh, we re going? sure ehh, not my thing. (vo) now get up to 50% off

Detailed text transcripts for TV channel - CNN - 20180527:11:44:00

this tuesday afternoon starbucks is scheduled to close its 8,000 plus stores company owned stores at least for bias training. when they reopen the company hopes something like this will be less likely to happen again maybe you remember this video. two men in philadelphia last month who had called police were called on them by a starbucks manager. the company s ceo apologized to the men and a new policy says anyone is allowed to sit in starbucks and use their bathrooms whether or not they buy something. so the question is can what happened be fixed in an afternoon? howard ross is the man to ask that. he is an expert on unconscious bias and the training needed to overcome it. he with swith us now. thank you, howard, for being here. we have a cliff from the training video that starbucks is going to use. let s listen to that together first here. without a doubt, the events

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