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After Sales Assistant
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After Sales Customer Service Advisor | Customer Services
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Customer Service & After Sales Advisor required for a leading manufacturing company based near Swaffham.
Crane Garden Buildings have been manufacturing high quality timber buildings for over 47 years and are proud of their heritage and reputation for manufacturing and installing quality products. They are looking for a dynamic Customer Service / Aftersales Executive to join the team. It is essential that you have previous experience in a telephone-based role making outbound calls to existing customers whilst providing excellent service and after sales support.
As an ideal candidate for the Customer Service role, you must be extremely organised and able to communicate clearly and effectively maintaining a strong rapport with new and existing customers. Current or previous experience in a customer service or After Sales Advisor role is essential as you will take the lead in overseeing all orders placed on our CRM system.
After Sales Advisor | Automotive
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Ensuring all key elements of the customer journey are fulfilled by managing the parts availability
Keeping Customer Advisors updated on parts delays to relay on and invoicing as required to help all remain focused on performance vs budget on a daily basis.
Receive in Parts from Hub Via Shipment Processing
Order Parts with the technicians on warranty or complex diagnostic repairs, explaining the repairs then onwards to the CA team in a sensible manner
Carry out Daily PPI Checks and Liaise with Hub on any issues raised
Warranty Parts Management and Processing
Internal Authorisation, Invoicing & Status Updates with Workshop
We also look to promote from within, opportunities within the Head Office would also be possible if you join Robins & Day.Minimum requirements as an Aftersales Advisor in Cheltenham: