hello, everyone. at this hour departure boards bringing post-christmas misery to travelers everywhere. one major u.s. carrier is the big source of a nationwide headache. plus, incoming congressman george santos says he should get a pass for lying about virtually every single detail of his resume because not telling the truth is not a crime. and new cnn exclusive reporting about why you ll pay less at the pump now, but should be preparing for more pain in the spring. this is what we re watching at this hour. we begin this hour with the blame game playing out at southwest airlines. thousands of stranded travelers just want to get where they are going but bad weather, bad planning and bad systems mean more than 25 hundred southwest flights grounded today so far. that s around 90% of all flights canceled in the u.s. southwest passengers can t get through to customer service and its employees are struggling to speak to the people in charge. it s just it s frustrating for pil
its employees are struggling to speak to the people in charge. it s just it s frustrating for pilots, the flight attendants and especially our passengers and we re tired of apologizing for southwest, the pilots of the airline and our hearts go out to all of our passengers. it really does. our adrienne broaddus is standing by and, adrienne, despite the anger, frustration, you re still finding some humanity out there among passengers who just want to get home. reporter: yeah, we are. people becoming friends with strangers, despite all of the chaos and even though they left their luggage behind, some folks we talked to who have been traveling who even spent the night here said they are looking on the bright side of things. before we tell you more about them i want to you take a walk with me. just as far as the eye can see