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New Simplr Study of Online Brands Tracks 45% Rise in Conversational Commerce

New Simplr Study of Online Brands Tracks 45% Rise in Conversational Commerce
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Simplr State of CX Holiday Shopping Study Reveals Gaps in Digital Customer Service: 65% of Ecommerce Brands Offered No Pre-Sale Chat

/PRNewswire/ During the 2020 holiday shopping season, where the importance of high-touch customer service was arguably never higher, many ecommerce brands.

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