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Posted May 19th, 2021 for IDC
SINGAPORE, May 20, 2021 – Organizations must build resiliency into the relationships they have with their customers. According to IDC s latest report Asia/Pacific excluding Japan (APEJ) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships leading organizations who are well-positioned in their technology and data capabilities are in a better position to capitalize and pivot to opportunities arising from the pandemic. This key finding is derived from the IDC-developed Future of Customers and Consumers (FoCC) technology index based on two key areas of customer experience (CX) – technology landscape and data leverage – to understand how organizations are progressing toward becoming customer-centric enterprises and deliver empathy at scale.
May 21, 2021
Organisations must build resiliency into the relationships they have with their customers.
According to IDC’s latest report “Asia/Pacific excluding Japan (APEJ) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships”, leading organisations that are well-positioned in their technology and data capabilities are in a better position to capitalise and pivot to opportunities arising from the pandemic.
This key finding is derived from the IDC-developed Future of Customers and Consumers (FoCC) technology index based on two key areas of customer experience (CX) – technology landscape and data leverage – to understand how organisations are progressing toward becoming customer-centric enterprises and deliver empathy at scale.
Tracking Resilient Houston s Progress
The Resilient Houston initiative promises to strengthen the city s infrastructure and increase its capacity to thrive and adapt under crisis. March 5, 2021, 6am PST | Diana Ionescu |
Luis Guajardo of Rice University s Kinder Institute for Urban Research assesses the city of Houston s progress on its 2020 resilience strategy, adopted to improve the capacity of individuals, communities, institutions, businesses and systems within the Houston region to not only survive any and all chronic stresses and acute shocks they might experience, but adapt and thrive.
The initiative, Resilient Houston, addresses potential shocks and stresses including natural disasters, public health threats, and infrastructure failures. After Texas s short-sighted, deregulatory approach to energy policy had disastrous effects during the recent winter storm that left millions across the state stranded in their homes for days without power, heat, potable wate