- CITIC Telecom International CPC Limited , a wholly-owned subsidiary of CITIC Telecom International Holdings Limited and a leading Global DICT solutions provider, together with OutSystems, a global. | October 19, 2022
Posted May 19th, 2021 for IDC
SINGAPORE, May 20, 2021 – Organizations must build resiliency into the relationships they have with their customers. According to IDC s latest report Asia/Pacific excluding Japan (APEJ) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships leading organizations who are well-positioned in their technology and data capabilities are in a better position to capitalize and pivot to opportunities arising from the pandemic. This key finding is derived from the IDC-developed Future of Customers and Consumers (FoCC) technology index based on two key areas of customer experience (CX) – technology landscape and data leverage – to understand how organizations are progressing toward becoming customer-centric enterprises and deliver empathy at scale.
Study: 88% of PH businesses say innovation a ‘must’
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As Philippines and Asia Pacific continue to deal with disruptions resulting from the pandemic, 88% of business decision-makers in the Philippines said that innovation is now a “must” for them to respond quickly to market challenges and opportunities and ensure business resilience, according to an IDC survey commissioned by tech firm Microsoft.
This figure is more than average for all organizations in the region (74%) but still less than Asia Pacific culture of innovation leaders, where almost all (98%) agree that innovation is a necessity to staying resilient during a crisis.
In six months, organizations in the Philippines matured in adopting a culture of innovation by 4%. The number of adopterswith a culture of innovation rose by 5 percentage points, up from 0% pre-Covid. In comparison, Asia Pacific has almost 8% leaders and 12% adopters.