Why financial-services firms need to change with the times
Photograph by Witthaya Prasongsin
There is a gap between the digital skills people have and those needed to live, learn, and work in the digital world. The need to upskill — to bridge this gap — is a complex problem that will require government administrators, educators, and business leaders to come together. To learn more about upskilling your own workforce, go to Upskill my workforce for the digital world.
As the worldwide vaccine rollout signals the start of the post-pandemic era, businesses are faced with the prospect of emerging into a world that has decisively and permanently changed. The COVID-19 pandemic has led to many significant innovations in the way financial-services (FS) businesses operate and has undoubtedly accelerated the digital transformation agenda beyond all predictions. This has required FS businesses to respond with agility, placing a greater focus on their most important asset: their people.