Fraud victims are being left without enough support from banks, leaving them at risk of future scams, warns Which?
The consumer group found some struggled to contact their bank after an incident, including one who was on hold for seven hours, racking up a £50 phone bill.
Its survey found 15 per cent of customers who reported fraud or attempted fraud to their bank said they waited 30 minutes or more to speak to staff.
Which? highlighted concerns over 'recovery fraud', when victims are targeted again by scammers pretending to help them recoup their cash
Just under a third of victims said their bank did not offer advice or resources to help protect themselves in the future.