clapping. good morning and thank you for joining me im Jose Cisneros the cochair of financial and powerful coalition i want to acknowledge a number of people including beven duffey the mounting evidences about San FranciscoHometown Bank is shocking it reveals that wells fargo used personal information about their clients to open without their permission and transferred funds as treasurer im responsible for keeping the city save and 10 years ago i started the bank an inform program i believe that everyone money is safety in the a banknote held in cash or under a mattress when i learned that protecting people in the city if have basis assess he worked with bans and Credit Unions to create lowcost accounts without barriers to assess now thousand of san franciscans every year opened their first behind the eight ball through the bank on San Francisco and bank that programs in dozens of cities across the country and last year, we annunciations bank think standards for save behind the eight ball with no Overdraft Fees so after hearing about the actions of wells fargo i met with an executive to find what information and advise to provide to the san franciscans he couldnt give me basic information including how many san franciscans were effected had they been notified how much recess stews this is unacceptable im outrageous on behalf of all customers but for every on Bank Resident to keep their mean in cash instead of a Financial Institution given their widespread egregious and potentially criminal action im 13u7bd wells fargo from the bank an San Francisco program effect immediately clapping. and we cant wait for wells fargo to help people through this terrible experience thats why the balance the Community Partners offered free oneonone coupling for anyone effected started day they can call 9006006 and speak to a qualified council to run their Credit Report and found out what to do next we want to thank balance for stepping up their phone call will be on the website just to be clear this is a free Serve Service and anyone will semi you anyone thats why balance is our partner in the program and i give you my word theyll be trusted with our Financial Information next week im headed to washington, d. C. To talk with the powerful coalition at the Financial Bureau and with members of the california delegation and im calling on my all my colleagues to stand request bank on the other hand, on San FranciscoPolice Commission weve been the leader in the nation and continue to stand up against Financial Institutions that breach our trust there are many Unanswered Questions he want san franciscans to know well get answers from wells fargo to resolve negative impacts on your finance now next id like to invite andrea if the cancel reinvestment code violation to join me at the podium andrew. Thank you there are go many san franciscans without a safe bank account spends husbands of thousand of these dollars buying money orders and paying bills and icon all over town and they need to conduct a financial traction the comboufrt through the Treasurers Office and nonprofit have worked to hard to make bank account more assessable to all families including low income and spanish families and another new immigrants who are not familiar with the Banking System or historically left out of the bavng system weve made progress as a treasurer mentions last year the National Bank on coalition adopted the standards to make those accounts save so people will never face an Overdraft Fee and low monthly fee can be waivers those are the accounts that people use that work for them and meets their interests wells fargos actions are undermining our work now is the perfect time for them to not only express sorry and say this is never going to happen again but step forward and do the service for the clients and help them to repair in any damage to their credit we shouldnt have to do it they should be doing it but were thank you to Jose Cisneros go leadership two many people dont know theyve been treated with this way now it is the time to call balance and feud have you paid fees has a new credited been opened without your knowledge and impacted our krrdz were you offered a higher Interest Rate that question also at our o are calling open the bank reshthsers to restore trust in the work query doing to really for the banks to step forward and say that wells fargos didnt speak for us we dont look at our consumers and potential fee revenue were trying to karate this to pad our bottom lines there are so many banks and Credit Unions that offering those truly save accounts and working hard to meet the needs of protecting families across the back and forth we applaud them and ask them to step up and reassure they are commissioners what wells did will not happen to them thank you very much. clapping. thank you, andreas and introduce shawn the head of our Empowerment Office and introduce lee phillips the great partner in San Francisco and at this time introduce katherine president and ceo of the balance to explain how their staff is ready to assist folks. Thank you for being here this obviously been a lot of news in the media on this incident and the biggest thing that concerns us no information for customers and last week to applaud the city of San Francisco for step forward and recognizing that consumers that have been impacted may not know what to do and consumers dont know theyve been impacted weve set up a town hall free number and help them get access to theyre free Credit Report consumers still dont know how to assess their report and let alone get a free serve a Credit Report review walk through with that consumers to help them understand how to clean up that up one of the things that concerns about this situation it is not the credit produces at wells fargo but a consumer opens a product with other institutions did they receive other is recreates has in their credit been impacted we want to work with our consumers to resolve that we, of course, will provide a assistance and resources in terms of how they contact wells fargo we know that consumers dont not review their Bank Statements so more to look at balances we want to remind and encourage folks to review Bank Statements where you get them online or paper another piece and in closing to echo this is so unfortunate that we still have so many folks unbanked and those that place their hope and faith in Financial Institutions we believe the piece of our job to make sure they understand the process and have the confidence in the safety of working with the Financial Institution so thank you very much i applaud the city of San Francisco the treasurer and my fellow nonprofits that do this work every single day. Thank you katherine hell repeat 8007066006 were handing out a flier with the information that number will be on the sf treasurer. Org i canned is enough about the great work and theyll help people going through this difficult time that may have happened in the wells fargo account im existing to introduce supervisor campos david. clapping. thank you good morning buenas dias and thank you to the treasurer he knows the thing again what wells fargo did the damage is beyond the impact on anyone that has been impacted by these accounts those fake accounts it is on the issue of trust because we have been working with the community that has been very distrust of Banking Institution for a lot of reasons and the so we had to do a lot of work in putting your money into the Banking Institutions and now we have to redo that work and sort of sea you know what we were not completely right about wells fargo see let me say. speaking foreign language. so it is very unfortunate but im very proud of what our treasurer is doing and it make sense that San Francisco will lead the way and proud to be associated with that and thank you to you and our office for that. speaking foreign language. clapping. thank you very much supervisor it is great to have our partnership were trying to let everybody in the city to make sure they, keep their money safe bottom line we want to make sure the city is here to help and our good friends are vertebral to make sure in their money is safe let me repeat number 800706006 please share that information with everybody in our community anticipate your family make sure we have a safe account to keep our money and were successful financially thank you for good afternoon id like to call the tuesday, september 27, 2016, meeting of Public Utilities commission to order mr. Secretary call roll. Commissioner Vice President moran commissioner caen commissioner courtney Code Enforcement is excused commissioners the minutes of september 13th minutes any additions, deletions, or changes if not can i have a motion. So moved