Transcripts For SFGTV BOS Budget And Finance 3917 20170310

This meeting. Mme. Clerk, do you have any announcements . I think we have Catherine Mcguire from sfpd. Mme. Chair would you like me to call item number one. Yes yescall item number one. [calling item 1] ms. Mcguire welcome the floor is yours. Good morning Catherine Mcguire with sf pd. I do not have a formal presentation but this is item to one your agenda and this is that we have received or been offered a donation of a large amount of furniture and we would like to receive it. We have an immense need to replace furniture that is over 25 years old in some cases and this would be an inexpensive opportunity to do that. Great, thank you. All right lets go ahead and are there any questions . S is a pretty straight forward matter theres no legislative analyst to speak up so we will go ahead and open Public Comment. So i open Public Comment, does anyone from the public have a comment on this item . I do not see any so i will close Public Comment [gavel] mme. City clerk can you please call item number two. [calling item number two] ms. Mcguire did you want to speak one item number two . No thank you. Colleagues and you have no questions i will in Public Comment at this time. There any members of the public to have a comment at this time . Seeing none i will close Public Comment [gavel] mme. City clerk please call item number three [item number 3] thank you we have mark corso from the San Francisco Fire Department to speak on this today. Good morning supervisors my name is mark corsa and this is a item that is up on the agenda this will allow a quick dispatch and employment of the vessel on the water andi would be happy to answer any questions on this item thank you and i dont see any questions and i do also see that we do not have a legislative analyst report. We will go to Public Comment. If anyone from the public would like to speak on number three please do so. Seeing none, item number three is closed. [gavel] will take the motion without objection and the motion passes . [gavel] please read item number threemme. City clerk. [calling item number three] mr. Corso. Good morningmr. Corso from the San Francisco Fire Department. This boat will assist the department for assistance on the bay and for special events that will occur on the bay. This includes a lot of things this vessel currently does not have including biological and Nuclear Detection equipment for the port and bay protection there is a matching requirement of 256 as part of this grant and this was allocated by the Mayors Office and the board of supervisors and im happy to answer any questions. Thank you mr. Corso. What happened to the old vessel . Did we sell it . That we traded in . How does that work . This is a vessel we currently do not have. Its not replacing another vessel. Can you tell me again for the record what is the cost of this vessel . The cost of this vessel is 769,222 in funding. We produced a new firebird is does have to be designed from scratch and were working with the department for the procurement process. Do you know when we will have the vote in hand . It takes approximately six months for construction. We are hoping to take approximately nine months for this vessel to be constructed. We have a dive vessel boat. And the final location has not been determined. Thank you very much for answering my questions. Colleagues, have you had any questions for mr. Corso . Seeing none, i will go ahead and open Public Comment members of the public do you have any comments on this item . Im sorry, there is a report. The estimated total boat cost is 1,000,020 563 the funds of 246 641 were appropriated in the department in the 1617 General Fund Budget and they were appropriated by the board of supervisors in table 1 on page 3 of the report shows the proposed budget totaling that 1,000,026 to 53 we do recommend that you approve this recommendation. Thank you i appreciate that recommendation. Lets go ahead and go to Public Comment now. Seeing that there are no members of the public that want to comment on item number four, Public Comment is closed. [gavel] colleagues is there anyone that would like to make a motion. Yes i will make a motion this goes before the board. Thank you the motion passes [gavel] mme. City clerk pleaded please read the next item. Item number five is to accept and expend a grant for the federal Emergency Management agency for Fire Investigation equipment grant of 134,858. Mark corso go ahead. Good morning again mark corso again, this would include air monitors and accelerated protectors for the assistance at fire scenes and also to assist with documentation and report writing. Are be happy to answer any questions. Any questions colleagues . Seeing theres no report or bla thank you very much will go on Public Comment. Public comment for item number five is open. Seeing that there is no Public Comment, Public Comment is closed. [gavel] thank you. I will make a motion to move this on to the committee. Okay motion is made and without objection. Mme. City clerk, please call the next item. Item number six is the permitting process of restaurants and the implementation of the Small Business Acceleration Program and assistance in requesting various programs and assisting in reports. Excellent supervisor tang your the sponsor. Thank you very much colleagues, i know we have another hearing coming up so i will keep this as a fish and as possible. In july 2015 we had a new Restaurant Committee come in San Francisco and they have had lots of issues that they run into whether there is the simple fact that there are a lot of departments involved and since then we have asked our various departments to work on improving and streamlining the business permitting process. I know the that my upcoming hope when we do finally five figure out that new building that we can combine our City Departments and make things more efficient. I also know as part of this process we have developed the Small Business portal with the help of and her team and that has been a big help and i want to thank you for that so for todays purposes i do want you to receive a permit for the economic and Workforce Development and this has been heavily advocated for the budget process to help get businesses through this process to evaluate what are the different pickups in our permitting process for restaurants and the Program Manager has just done amazing work already summarizing what everyone has to go through in about what . 50 pages . But were hoping to get that down maybe and we moving forward will call our executive director from the economic and Workforce Development for that overview. Thank you supervisor tang. Thank you and supervisor care cohen and supervisory yee for being here today. This will make it easier to open our Small Business. This will open and we asked for support from this committee in 2014 we open this business portal as supervisor tang mentioned and this would include all the operations for a Small Business to turn to and we tried to make it less about how government talks and more about plain speech. And then Small Businesses could understand and know what they need to do to comply with the roles. You will hear from jason everly from in a moment from the department of technology to speak to the work that has been done today and the key data on what the outcomes on the program are and some Game Changing functionality in the business portal over the next year so technology can only go so far and the streaming effort that is planned would pair the business portal with a personal touch. And, through the Small Business Acceleration Program that supervisor tang you have been such a strong advocate for the project manager who we will invite up in a moment to speak to this the goal is to have a partner for the Small Business as they go through this permit process from beginning to end. And on the department side greater efficiencyhopefully is a go through the process. The other thing i would like to highlight supervisor tang is this is one of the greatest cooperation that ive ever seen from the city and i just want to thank the staff and the agencies involved in this including the office of Small Business and the planning Inspection Department the Health Department the Fire Department the Controllers Office and the mayors budget office. Finally, i do want to thank the Community Partners in the Business Partners who have helped us to develop this. And we have the Golden Gate Business Association and many others that have been critical in developing this program. I will hand it over to katie shopping who help to develop this program. Thank you. Good morning supervisors i am katie shopping with oh a oawd Small Business Acceleration Program i want to thank you very much for the opportunity to him that launch the Small Business Acceleration Program. Today i will share with you some of the outcomes that we have seenfor this program and to see where we are going next. If we could have the slide please. If we could point out that this is mapping the permitting process and the report as well as the discussion in this committee as well as this topic focused on restaurants and Small Business and going through the process and leading into the launch of the program the first step was identifying all of the needs in that report and the recommendations of that report. The next step was a really indepth collaborative effort which included meeting with over 30 Department Staff in different agencies and as well as meeting with over 20 different Business Owners and stakeholders to help us understand the intricacies of the process and i want to thank city Staff Members to spend time with us launching this Program Partner agencies to help with the program. So the objective services of the program, as i mentioned, really came out of the controllers report as well as the work we did collaboratively with the city agencies. The first key objective was to provide a primary point of contact for our Business Centers throughout the entire projects are really providing a liaison role someone who would be available to the Business Owner and work through that collaborative process. The next would be to work in an interdepartmental collaboration process. And very critically this works to more efficiently address issues should they come up in the process for business and finally continuing to promote and work in conjunction with the business portal is our with the business portal is our key online resources. Since our november lunch we have already assisted a total of over her70 businesses and each month the businesses were serving is steadily increasing and were currently assisting businesses in every supervisor of district and businesses have been referred to us from a variety of sources including Planning Department, dbi, Health Department, the office of Small Business, and some of our Partner Organizations and so we are excited to see that spread geographically and in terms of referrals as an indication that more more people are learning about the Services Available to them. I want to quickly share a few case studies that exemplify the services that are offered to our business. The first would be the noe valley bakery which is in our west portal area and they have been receiving ongoing assistance and in terms of their needs for assessing space and evaluating what this permitting process will look like and working with them with their permitting processes and currently we are expecting the permitting process to be come to an end soon. Secondly we have hook fish company. And they are located in the outer sunset district and we are helping them with Introductory Services to use that proactive process. Finally we have bayview pasta and shea bobo which is a Street Vendor whose opening to open up in the market. They know what theyre looking for and they will know what the permitting process will look like before they go into a space. And help them to understand the differences depending on the characteristics that they and up in. Ultimately whether they are using the upfront and services or just use the services up frontfor what they need to participate in the services s finally i will share the next steps in the program. We are continuing to grow our client base. We are expanding offering such as workshops in our program and we are looking forward to expanding offerings such as workshops in the city permitting 101 introductory sessions for Small Business owners at a time and we are also working on opening a Business Resource Center which will be located at 1650 missing between planning and building. This will be a small office to provide Business Services and Business Assistance in counseling and Technical Assistance and the Small Business Acceleration Program can be located. We are excited about that space in the midst of our permitting agencies and db i am planning receive applicants that could benefit from additional assistant can refer them to us right nextdoor. Finally and most importantly we are looking forward to continuing the interdepartmental collaboration to continue to identify ways that this program can improve for restaurants and businesses. Finally im happy to answer any questions or comments and i will hand it over. Supervisor yee has some questions for you thank you. Just a quick question, in regards to the people that you can help. Yetah do you have language capacity to help i realize the examples you gave probably didnt reflect that. Thati have seen how this business acceleration process is working and even if we were just to bring on just one more or two more it would be i mean we would exponentially improve the Customer Service experience for businesses. And so, what are some of the plans for the department in terms of expanding the steam . So, one of the things we were really focused on as ms. Sherpa mentioned is we want to start small and mid manned out from they are and because the process was so complicated and intensive i think that what were learning as we go through the process is that there are a lot of efficiencies that we have already been able to gain and a lot of benefits from the scale of owdand i think it is our goal as we start today to add capacity and expand that is our goal today supervisor to expand beyond restaurants with the resources we have today and im fairly confident something we need to work on it a little bit more but im fairly confident that we can do that expansion with the resources we have today. And so we do have ms. Sherpa to help with some of these processes along but when we were developing the business portal there was an indication of redundancies or inefficiencies or whatever it was but can you speak to some of things that we have now either eliminated or im sure we can hear this from the departments will bring this up as well but what were some the kinks that we were able to sort out through this experience . I will leave that to ms. Sherpa. I would say that the focus of the program again is to make sure that Everybody Knows what the information is upfront and accelerated that way and in the last few months since the november lunch we have been talking with some of our Department Agencies and our goal is to really work with them to meet with additional efficiencies and so we are looking forward to continuing that in the program. Okay. And i hope youre cutting down your list every day. Through the permitting process. Thank you so much ms. Chirping. We are going to bring up next j said not [inaudible] from our business portal and i will bring up first amanda crete here. And while the presentation is loading up again, just a reminder, i asked to dbi, dph and fire to report back to us as to what were some of the internal efficiencies to help with the permitting process. Good morning katie shaw with the office of the Tax Collector. Thank you for making the adjustment we have another meeting at the school district. We are very excited to be here as you may know we started this endeavor in 2013 which we thought was very simple to give businesses 1 b. Now today we have over 130,000 businesses registered in San Francisco and 19,000 of them have license with either housing public entertainment or the Police Department. And 93 of these are in compliance with the licensees and taxes and obviously, you know there are offices for personal property and gross received payroll expenses and parking tax and we are excited to share where we started in this process in 2013 and where we are today. So in 2013 we may have gotten four or maybe five bills within our location whether they had a dance floor a cigarette machine or vending machine or food facilities. Every single one of those things in every single Different Department will come and permit and have a renewal with them and then we would build them and they would have 1 to 4 to 5 buildings per year. If youre a gas station you had three different locations you would get 12 bills one three different cycles if you are a Larger Organization you would gather at thousands of bills at different periods of time. So every single license that police, fire and health would have all in one location. Now were able to give every single business one bill at one time. We worked extensively with the Small Business commission and we worked with the Business Office to determine when would be a good time to send this bill. And there was the obvious anticipation of one voice, one city and one identity. In 2014 we launched an online account update which allowed us to launch directly to those businesses as well as ourselves for closes and changes to the dba for moving licenses accordingly to those locations. This means number one businesses dont ever have to come and see us which i think they really appreciate and number two is done online and number three we can communicate to those departments what changes are happening and reconcile if they have a change and we dont and vice a versa this is called data evaluation and it lets people know that if someone has an owner name at the same owner name. It may seem trivial but its very important if all for departments are talking about one business to see if theyre in compliance are not. In addition to that we worked extensively with the department of Public Health and their lien training and so many of the intersecting points are between public, house and the Tax Collectors office. That has led to a significant reduction in the permitting time by one month by doing simple, yet critical things like not having our office mailed the permit to the office or to the business. Having online is this registration. It used to be that a business or restaurant rightfully so could go to public house at and they would say okay you have to fill out the form so they trudge over they wait a little bit that they trudge back they are highly annoyed i am highly annoyed and everyones highly annoyed. Now they can go right there to dph on their tablet on their phone at a terminal register, pay online document online show the proof and proceed forward. That information is then communicated to us and when they are permitted we can license them as well as mail their permit to them immediately. This is been really nice because it recognizes that restaurants have the primary relationship with Public Health as well as a secondary relationship with the tax office further secondary intervals. In addition to that, all of the information the successor and the treasurer have agreed to consolidated on the Online Business registration everyone sent to the Online Business registration and again were affirming that a business has one identity and we are one city and we should not be having them engage with us in multiple facets. In addition to that, we are also recognized as collections for taxes, fees, and billing. Were stirring to do more that work for the public house and other departments as well. In 2017 we will be expanding our partnership with dph doing automated permit processing using Software Applications that the treasury offices have implemented very successfully here and we will be able to communicate to them real time any dba name change or correction and they will be able to tell us if they can effectively move the license and permit over to that new dpa or if it needs a new permit because theres been a change in use. Again, this is not necessary for business. And the net effect for us is staffing and we were able to process a specific number each week now we can process an unlimited amount of Business Registration. Most people that come online can do this online and 15 minutes. That means they can go online and register and crater business account number and proof of payment. So now were solidifying one unique business account number which would be fire entertainment, police, and the dbi and the successors Office Planning all on a standardized seven digit account number. Now we are able to identify those vendors and businesses with one unique way of interacting. In increased revenue. We know that we have had extreme roast in the number of businesses registered as soon as we went online with the new business administration. Lapse time, one thing is how quickly are we getting to you . Do we have multiple weeks in between . Do they get an automatic letter articulating what they have done . The same with dba and licensing. Im open to any questions. Thank you very much for the update. Clearly, there has been a lot of improvement. Ive seen people go through this process. I have been amazed. What are some of the are there any other efficiencies that you have identified youd like to work on next. Again, theres always room for improvement but im very pleased with what ive seen already with the Tax Collectors office. Thank you very much. I think one thing we would like to do with our partners in restaurants is to see if theres any straddling licensing that is in cycling with this department that we put them on board with this department so theyre not getting this from somewhere else where now mostly one city but theres still some areas where we need to do that i know todd and i are committed to that. Had that we have also articulated that and that has successfully passed thank you for your support. That was a critical endeavors well. We are continuing our work with Public Health and expanding it with fire, police, and entertainment to look at how do we, sort of, get them on the same Technology Programs we can quickly talk to them and move information quickly so that businesses know what is happening and then really look at the end product as well. So what we knew when we started this process was it wasnt just about license consolidation but how we are looking at inspection and if someone is in compliance how do we treat them and do we get off or to go . And maybe that would not be so helpful. So were looking for if someone isnt in compliance how do we collaborate that as well. So that lifestyle is really critical. But, we do believe that making these things online and having the data sharing is one of the core facets of improving that cycle and making sure that all of our City Departments to recognize and utilize all of our City Departments. To identify the same business and essentially be a one voice. Thank you very much. Supervisor yee. Im just curious, you talk about the reduction of lag time and, you know, we hear this all of the time. I am just wondering whether you have any data that shows the time at takes now versus five years ago . Yes, im with the online application takes 15 minutes now. Compared to before with the paper application was human that were doing all this and am we be happy to share the metrics of that. Thank you. One thing that supervisor yee asked the former presenter about language capabilities and i know it takes 15 minutes online under some people do not have the ability to do this online i dont know if you have language capacity built into one line or if it is still on paper still . Yes. We still have tutorials that are multilingual for account updates and registration and they are multilingual to serve the population and then, in house, we obviously use Language Access that we are able to support people that come in person as well. Thank you very much for your presentation. Next i will call up Jason Hammerle from our Small Business portal. Good morning supervisors and thank you for the opportunity to present here today. As todd mentioned i am Jason Hammerle with the Small Business portal. I will be introducing the Small Business portal and go through some of our amortizations. As i the a mentioned we took a very specific design and approach and this will go with the design portal we have currently. Because this is an informational site because there are 18 Different Departments here in the city as well as the many partners here as well. Some of that work has happened here as well and we standardized other websites and the slide that i have now you can see the Mayors Office of housing as well as the office of shortterm rentals is using our silent much of our code. In august 2015 we came up with the second release. That release was entered of an agile as it has been from the beginning and this phase allowed constituents to engage with the city transactionally so they now can apply for permits online and create an interactive checklist and a number of things that were not available with the previous iteration that is now helpful. I will go through briefly the look and feel of some of these. As you can see here this is really what allows the business portal or online forms to be submitted and allows users to be able to interact with businesses online. As you can see the first is the login page and you can see it works sort of like a dashboard where the online navigation allows you to store and save permits and you can now save files that are commonly used for instance, your fellows permit as well as your Business Registration certificate that is now kept in this little one location thats acceptable anywhere where there is internet. This exemplifies the real value out here and that is the online form submission. So with the consolidation of that, you can go in and download the forms you need and submit them to the proper departments. This is in integration with our salesforce cam and that is such a powerful date of these and customer information and this allows us to work with the permiting department as needed. We now have interactive checklist as well. And, we took these and created templates for a checklist as well and so if someone wants to start a new business they can go in and upload these checklists and they can be kept in here as well. Here are some analytics. This is from 2014 through [inaudible] the 1600 our user generator profiles. That is only been through august 5 that we use that new constituent alley and there are 1500 individuals that have created that profile and submit those online and create those checklists and store and save everything online and engage with the city. Apart from that those same users are accessing the site 80 times per week on average. So, the usage is very high. Its actually a very high and we expect that to continue to grow in the future. Just a really quick comparison with the average monthly users that averages 301 users per month. The business portal is currently averaging 1400 per month which is leaving 40 that are outside and we have found other evidence to support that other users are looking to use this as the breach for city permitting and that is exemplified there as well. And with our age breakdown its really covering all age demographics and its being used by all ages and all sorts of users and being accessed by a them. Next is our phase iii which we will be opening next year. And as far as cities using this it is very low nationwide and those forms will allow us users to import information to store this into a particular form and then they will not need duplicate applications that would have. Will also be integrating with electronic signatures through the citys Licensing Agreement and integrating with Electronic Payments through fi a and i mentioned our data profile. That is the end of our presentation id like to thank all the departments of work with us to streamline as well as the Controllers Office to make improvements on the online portal. Thank you for the presentation. Do you mind if i ask a question . Yes. Are we able to pay business taxes through this portal . I am looking and wondering if theres more than one portal to pay them and it sounds like the answer is no, generally through the Tax Collectors office. We are linked from the business portal with that and it should be for anyone who wants to start or grow a business. Thank you for your presentation and more importantly, for this and amazing work. For the next step, for the enhancements, i wonder. The timeline for that . Yes we are expecting november of this year. This year, okay. We will complete the timeline and submit the rfp. I think when the business portal started there were only two or three staff only that worked on this and what was the timeframe for when you launched . The timeframe from from when you started the business portal . Just under your. So in just under a year and im just thoroughly impressed with our investment in this and i hope we continue to expand on this it looks like other departments and agencies have worked to make our government websites look less like government and be more userfriendly. And i encourage everyone to use the business portal. And i encourage my colleagues if you have anyone that has questions about business permitting to refer them there. I really look forward to what is upandcoming. Thank you. At this point colleagues we have other departments we will hear from him we will call up the Planning Department here. Thank you, mr. Starr. Good afternoon supervisors. Manager of legislative affairs for the Planning Department, aaron starr. Thank you for inviting us to participate in this hearing today. For some time the Planning Department has been trying to streamline the process to make this more efficient. We initiated an ordinance for the different eating and drinking uses in the planning code from 13 down to three for more rational streamline uses of eating and drinking in San Francisco. We continue to try to improve efficiencies and improve the customer efficients. We are interviewing referrals within a 30 day timeframe. So the Health Department and adc are reviewed quickly. And we also asked the Health Department and Planning Department to continue with their abc applications we continue to use our Successful Community business priority process program also known as cb 3p and these are approved by the commission within 90 days. We have one dedicated planner overseeing this program and it has nearly a 100 success rate for that 90 day target. For the restaurants not eligible for the abc program we do have a Small Project Team which we call sprout and we have more time for the notification process. The Planning Department has also been involved in the Legacy Business Program to help legacy businesses and offers a Small Business grant to help legacy businesses which are in our community. Weve also worked with the Economic Development alliance for developing in the permit process and developers weve worked with for more space and in a more efficient manner. Also, this past tuesday, the board voted on an ordinance that will address and outdated eating and drinking control and this will result in a more efficient less cumbersome uses for the planning staff. This ordinance will allow such efforts to move forward. And finally the Planning Department is in the process of the code really organization process allowing the process to be easier to read, understand, and use. Over the years its grown considerably and at times their conflicting positions. This makes it difficult for the public to understand the code and be involved in the process its also makes it difficult for the Planning Department to explain the controls. For those that have the expertise and dont. Thank you for your time supervisors, that concludes my remarks and im happy to take questions. Thank you. And thank you for your presentation mr. Starr. I want to get some the full points in writing. I try to take some notes. One of the complaints that i hear a lot and this is not, you know, your fault but its just something that hear a lot from the community is that, you know, it takes so long for the restaurant to be even assign, for example, planner so people have to wait like six months or so forth. So, what is going on with the timeframe again were being assigned as a planner and going through the rest of the process . That is where cb three program and sprott programs help. Im not sure how long it takes to get assigned to them but it should take about two weeks. And that team just focuses on the Small Projects such as changes in use for restaurants and the cb 3b Program Helps expedite the program further to make sure we get to the commission within 90 days and 90 days does seem like a long time but it does take a while to get into the Commission Hearings because it is a very full schedule so it is a relatively quick turnaround for an application. And you said for the cb 3b program that you had him as a 100 success rate for those that are eligible and how long does it take to go through that particular process . Not sure the exact number but the cb 3b is it cannot be a formula retail and it can not the Something Like massage parlors or bars. It can only be Small Businesses that are not formally retail. Thank you very much. Thank you very much. Supervisor tang, who is next . We have dbi next. Good morning supervisors. Ron tom, assistant director of the department of building an inspection. Thank you for the opportunity to come and present the contributions that the department has made towards this goal. Its a very noble and important goal to the businesses and the vitality of the city. Our major contribution to the process is the creation of what we call the information sheet g 25 titled permit and Inspection Services guidelines for restaurant alterations and new constructions. And, each of you have been provided with a copy of it. This is a very robust document. It takes the person who may be an owner, a Design Professional, or, a contractor through the process at a high level and it drools down to the granule level. It covers the permitting side, it covers the inspection side. It covers the aspects of construction that deal with building, electrical, plumbing, mechanical, and Disability Access and it is spoken out in a very logical sequence of subheadings so you can follow it in a logical design, construction, and closeout methodology. You can take that just as a guideline or a roadmap and its very helpful for someone who hasnt worked in the city either as a designer or a contractor. Including in this isg 25 is also a flowchart and that is in the back of the document and it is entitled new restaurant permitting process. What we try to do in this entire document is crossreferenced other departments and other requirements that an owner or a Design Professional or a contractor should be made aware of. We did not try to be totally inclusive. We felt that the subject matter expertise reside in other departments and what we could do in other departments was to ensure that people that arent aware of other requirements are provided with the links. Or, the telephone numbers or the separate agencies included in the public works, Public Health, the Fire Department, and even for street trees that may be required for a project we also have included the frequently asked section. There is a frequently asked questions section in the back. Now, all of this is accessible through our dbi website which our main site is sfdbi. Org and we have a link under permit and plan review and also information sheets and we plan to provide a separate websiteand that website will be restaurant permitting process, and it will have a flowchart and it will reference the information sheet, the frequently asked questions, and also, also, the San Francisco business portal. That way, we try to cover from the front end and the back and and all of those links that you need and in light of telephone numbers and departmentsso that if you are starting in the middle and that you are knowledgeable or you are not knowledgeableyou can walk through this resource if you read it slowly will really guide you through. It is important, how do you close out a job . And there are a lot of contractors that are new in the city and they dont how to close out a job. Page 8 references is back to the Health Department and the Fire Department. If you have an Assembly Restaurant which is 50 total occupants of staff and patrons, you need to have a sign posted and we are all very familiar with it regarding the number of documents permitted in the dining areas and that comes from the Fire Department. Before you can operate, you also need not just a sign off from us but you are made aware of to get the public Health Department certificate for permit to operate in food safety certification. So, before you can open your doors and serve the public, you need that as well. So we try to cover as much as we do because collectively from our staff and myself and the permitting side and the Construction Side and inspection, we all collectively put together this document and vetted it before we published it. So, i am open to any questions and thank you for the opportunity. Thank you very much for your presentation. Is this the first time you put together an information sheet like this . No, we have had information sheets. Quite a. Them. But the impetus was through your effort to bring information that is more holistic for an effort to open a new restaurant and we found this a very Good Opportunity to provide this type of information sheet and it is the first time that its very holistic because we generally cover specific aspects of our department either in the permitting side or the Construction Side but not often do we include both together in one document. So yes, this is kind of knew, but it is something that we are rather proud of because it does provide a very good guideline. Thank you. It is very comprehensive. And i wondered you did mention the business portal. Im wondering if you could make it a little bit more up top of the comment because where trying to get the look and feel of all of the Resources Available but again, for someone that is a contractor be very helpful. It will be done. Great, thank you so much for your work there. Next week called the d ph. Good morning supervisors. We know will next [inaudible] and collaboration with the other City Departments. The Small Business Acceleration Program through the appointment of katie sherping has helped the program through the application process in accepting complete applications through Quality Improvement and Continuous Improvement in Environmental Health and food programs that identifies waste in our processes. EnvironMental Health has updated Food Applications and has pilotedfor six weeks in the public weve shared that with ms sherping and we will give them our updated application which we hope will be easier to navigate. And we are coordinating with the food directors as ms. Schall stated she basically took away the most my talk. They handle our permit payment and we are now taking credit cards which we could not do before. We are moving towards online payments with an online application similar to the otherdepartments have we have a duty officer that helps customers that come in with questions regarding the more than 30 programs in addition to helping the Food Restaurant applicants fill out a complete form for us. I think that is where we found that most of our waste was occurring is that we were receiving incomplete applications and then we would spin our wheels to track down the rest of the information. We have an online kiosk where duty officer helps people fill out the form to take a complete and correct application and they will at least in our office be able to pay by credit card and eventually pay online. And we will be meeting with the business Portal Department for proposed changes in Environmental Health. When i watch the last video in 2015 committee meeting, there was a talk about weights and measures, i want to talk about that. I recently hired an agricultural commissioner and the weights and measures inspector will accompany at the food inspector foraccompanying weights and scales. In addition Environmental Health is also allotted a space in the new building thats being built so we will join dpi and dpw planning and we will also have the one stop shop with the other agencies too. Questions . Thank you. And with these efficiencies you have achieved,i dont know if there is an estimate for how much time you have the cutdown for someone has also get dpas review from the department so with dph review for a restaurant application we did was called a value for mapping which took almost a year before we could get that permit. With the new changes we hope to implement, we hope to knock that down from 30 to 45 days. Well, almost a year before. All right, im glad were embarking upon this work and were to be continued. So, i look forward to future updates on this work. Thank you. And lastly, we want to call the Fire Department. And, we dont have someone from the Fire Department . Okay. Oh, i see them right here. Thank you. Hi good morning lieut. Mary shea from the San Francisco Fire Department im specifically assigned to the permit section. From our last meeting we went back to Fire Prevention and our staff sat down and looked at the permit processing specifically targeting restaurants and seeing what the problems are that inspectors are encountering and what the complaints are. What we identified is some of the Business Owners would not know before they sign a lease especially a longterm lease that the building is not approved to be a restaurant because there is occupancy issues. The other complaint that the inspector had was that the Business Registration process and Business Location process were completed by the Business Owner. So even when we approve their permit, a license couldnt be issued until that process was completed. And then the next thing that we identified with the Business Owner was the problem that they had it they didnt know what other city agencies needed to be involved. Did they need permits from the Entertainment Commission . Did they need Police Department permits . And then finally, there were complaints that it took me multiple phone calls for i can reach somebody or i dont know who to call. So looking at those five different problems that we identified the Fire Department realized that in addition to getting people to operate as fast as they can to do business in the city, we also want to try to make sure that they comply with all of the regulations that all of the Different Departments have. So what our staff did was we tried to gain a better understanding of how other City Department procedures work and what the requirements are. So that we at the front counter when we are reviewing a permit package, we are already identifying problems or at least questions to see if somebody can take the necessary step with the other agency. So somebody didnt know what we need to do. When they go to the Health Department, we try to explain them what they need to do rather than giving them the i dont know answer you should call them. We try to learn what other agencies do and we also tried to teach the other agencies what we do so that they can also help. And, we developed a contact sheet because apparently a lot of complaints that i got was i try to call but whenever i select a contact they say call 311. So what i did was i looked up a whole bunch of numbers for web addresses and emails that they can use to contact someone regarding the questions. And, we also reserve the option for Business Owners to come back and talk to us if they are having difficulty communicating with another department. So we built relationships with other departments where i can pick up a phone and call somebody at the office of treasury and Tax Collector to help the Business Owner my counter. And then, the other improvement that we made was in the past only officers had the secure login for the office for the treasurer and the Tax Collector to look up business license, information, and location administration. And if an officer wasnt immediately available at there was a delay. So we push for that access for our staff. Currently i would say close to 90 of our staff have their own staff without needing an officer in the remaining 10 are waiting for approval. Then, we tried to increase our staffing at the front counter headquarters and we did. On average, we could have two up to three inspectors that are very knowledgeable with the code staffing the front counter and helping permit applicants and answering phones and helping permit applicants immediately it with any coconcerns, regulations, or questions that they have. In addition, we also have 2 to 3 administrative Staff Members on duty to also answer phone calls and direct traffic to the right people so there would be all kind of like phone tag going on are people being transferred from one person to another. They listen to what the question is in triage and direct to the appropriate sources. Our goal is to avoid people leaving messages on an answering machine as much as possible and have them talk to what i have been told is oh, i have finally got a live persons are goal is to provide a live person to talk to them and also, if messages are left on an answering machine is to be return the same day. That is how we are trying to speed up the process and provide better Customer Service. And our other goal, which right now i think is actually pretty successful is our inspector reviews the application first and looks for problems before they even accept the application. They identify occupancy requirements. If there is going to be a change of use required. Thats a pretty lengthy process involving many departments. They are starting with planning and building and fire plan check. So when we identify Something Like that, we dont just tell people know, you need a change of use. We actually have a checklist which i provided and if anybody wants a copy where people we sit down item by item we explain to them what they need to do and what they expect you to do so that we can walk the people through. Also, the checklist also helps the inspector so that they dont forget anything before they hang up that phone or they release the Business Owner from that front counter. Because we dont want to have to call someone back or someone call back and say hey, you didnt tell me about this. And then finally, to avoid age implication of work and redundancy, we try to determine way ahead of time what other agency needs a response from the Fire Department we call those referrals for inspection for fire clearance we look to see if there is a Health Referral pending we look to see if theres an Entertainment Commission pending and we try to do all of these inspections once so theres not multiple inspections by multiple inspectors and also, in our permitting process, each inspector is to follow the permit pocket from beginning to end until they issue the permit that being said the inspector will know the process the best and know what needs to be done and they will gain a knowledge of the building and the event space and they know what the Business Practices and what the regular activity is and it also allows them to bond with the Business Owner so that they can Work Together. And we always encourage Business Owners that before you do anything, please feel free to call the Fire Department to see what you need to do. So, those are the changes that we made and finally, we developed this checklist that helps our inspector to ask the right questions and then, make sure that we dont forget anything when we meet the permit applicants at the counter. So, i can leave everybody copies and if there is any suggestions we are open to it and we will make any improvements that you guys think that we need. Thank you lieut. Im very glad to hear of the improvements here as well. So, we will take a look at the information and we will follow up if we have any other questions. Thank you. Colleagues that concludes the Department Presentations and things i do want to wrap these tearing up i want to thank all the representatives here and say thank you so much for your work and for listening to our offices call to make the permitting process for restaurant easier for people to go through and it also obviously creates more efficiencies and allows us to save staff time and money here in the city. I would also like to say that as the city is embarking upon in creating the new facility this will consolidate the different apartments and ive heard from each of you your individual, different, internal processes to make this more efficient and i want to say that as were thinking about the new building as well that we are thinking about the function between all these Different Departments and that you build the space accordingly so that you can easily flow through if someone that the customer that is going there they can easily flow through a full comprehensive review instead of saying well, fires on one for lauren dph is on another floor and then theres not the kind of thought about what a customer would have to go through so thats my last concluding remarks to all of you and i look forward to our continued improvements collectively again to help our Small Businesses in San Francisco. Thank you. With that chair cowan, and happy to open this up to Public Comment. Great, thank you. Ladies and gentlemen, ive one note card here with dennis bordens name. Will call her up first. If anyone would like to speak one item 6 please do so please line up at the podium. Just as a reminder there is twominute Public Comment time allotment. You will hear a soft time indicating 30 seconds remaining on your two minutes. Thank you. Hello i am gwyneth with the association. Just to give you a calibration to why this is an industry that so important to the city according to the citys commerce and industry deport over 62 thousand jobs in San Francisco and we have the largest Retail Sector in terms of sales tax over 4 billion in taxable sales so the Restaurant Industry very important to the city and the work that we all do here. There have been a lot a Great Strides that are mentioned by the department but the information staring is still very inconsistentms. A shopping is amazing and its nice ever here is a project manager but we have had many episodes where someone has went out to inspect a restaurant site only to find out there was a holden planning and it wasnt communicated to the operator and theres not a work flow system or someone can look and see where this would be held up in that way. Theres also inconsistency in terms of inspections and people will have multiple inspections at their site and they will each have something slightly different that the inspector will tell them. We also have a lot of systems offline and not within the portal. You are asking earlier about business taxes being paid in the white zone and checks for a third party for mtas and you can pay for credit card theres a lot of work to be done to provide through the process a one worldview for an operator and they can see where theyre in the system and how the checklist is being checked off and who they need to hear from. Thank you for this time and helping get even further along. Thank you for your comments. Next speaker please. High supervisors and thank you very much for that hearing today i am the quarterly manager for third street in bayview. More testimony today i want to speak on behalf of katie. I read a newspaper article about two months ago in the chronicle introducing katie to San Francisco and your Program Supervisor tang. And she has been an important tool as a quarter manager that i could ask for. Third street has a lot of empty buildings will not a lot of empty buildings but buildings that are been empty for a long time and i will tell you in person that katie has traveled through many of these basements with me with our flashlights from our iphones and she is definitely worth every single bit and i support the effort this Program Brings so thank you katie. And lastly, thank you supervisors and i just wanted to be brief. Im sorry one more supervisor yee, just to talk to your point about the language, we did have an incident very recently where a Liquor License application was put up on a business and we are in a restricted use district and i immediately followed up to find out what the story was behind that and i called katie and katie immediately gave me the right person and planning to talk to and then we ran up against the language barrier and katie then referred me to a spanishspeaking person and the moral of the story as we got the person the right information the right language and it really was because katie was there at the ground floor so thank you supervisors i appreciate your time. Thank you very much is good to see you earl. Next speaker please. Hello my name is Harper Matheson and im opening a Small Business in downtown San Francisco and i just want to say im incredibly grateful for this program and for katie. Katie provided a whole roadmap for me at the beginning of this process and shes been there every step of the way to help me manage it. And i think and i know that she has allowed me to avoid numerous, very expensive and timeconsuming pitfalls and i am very excited that to say that we are currently on schedule to open on time and i we wouldnt be there without katie so thank you. Hi my name is joshua with bayview pasta and one thing i will add to what has already been said is just how valuable the continuity has been for this process and this program. And it is incredibly valuable to use it as an asset and i just want to personally thank you guys for the service. Great thank you very much. Are there any other members of the public that would like to speak on this item . Seeing none Public Comment is closed [gavel] okay supervisor tang. All right thank you again everybody more work to comment this time i would like to make a motion to file the hearing. Are able take a mission without objection [gavel] mme. Clerk, next item please. Item number seven is a hearingr on the performance audit of Senior Services in San Francisco, prepared for the board of supervisors by the budget and legislative analyst on july 13, 2016; and requesting the department of aging and Adult Services, Human Services agency, department of Public Health, municipal transportation agency, the recreation and Park Department, and the Mayors Office of housing and Community Development to report. Thank you mme. Clerk supervisor yee is the sponsor of this hearing. Go ahead supervisor yee. We were one of the first cities in california to join this global effort to truly realize the vision of becoming an age friendly city. We must create and implement an age and disability friendly plan so that San Francisco truly becomes an age friendly city. I have seen the challenges and gaps and Senior Services in our city and two years ago i actually requested the budget and legislative analyst to conduct a performance audit of the Senior Services citywide. The report was actually ready and published in july 2016 and at the time, we couldve had the hearing then but i chose to hold on to that for a while because of the dignity fund that was going to go to the November Ballot and i was assuming it was going to pass and it made more sense to me that this hearing be conducted in conjunction with the efforts of the dignity fund. And so, i really am a proud cosponsor of the dignity fund with supervisor cohen also taking the charge on a particular from the past. And, what it did was it basically gave us more tools and resources to start addressing some of the issues that we are going to hear about today. Not only is a giving us a baseline of 38 million per year starting this year but it also has increased it by 6 million this year. Today, we will hear from the department of aging and Adult Services to the response of this particular audit and we will also hear from other departments today. So i really want to thank all of the departments for being here today and keeping their presentations very concise and short so that we can get on with the business. I want to also thank supervisor sheehy cohensafai and kim and ronenfor their support in this hearing and also generally it when we havethis myself and my colleagues will ask questions when they are presenting. I want to get to Public Comment simmered then later. Theres a lot of seniors here today and i want to get to their comments they been sitting youre quite a while its not always easy to set a long time so i will come back and asked for comments from my colleagues to the department after Public Comment. So ill just want to ask the budget analyst to present their findings. And, i think amanda guma. Thank you supervisors amanda guma from the budget analyst offices. Im here with my colleagues you requested we be brief. We will be available for additional questions as they follow. We were asked by the board of supervisors in september 2015 to evaluate the provision of Senior Services in San Francisco with a focus on the effectiveness and monitoring of service delivery. The final report a supervisor he mentioned was released in july 2016 and we should note that the data reported here has not been updated since reports publication. Since 2000, the percentage of San Francisco residents age 65 and over has been relatively flat covering around 14 . However the percentage of seniors living in poverty has increased more than 50 . Poverty being defined by the Consensus Bureau as at or below 100 of the poverty threshold. In 2000 the percentage of seniors living in poverty in San Francisco was about 10 . In 2013 that percentage of increased over 15 . The map on the slide shows the distribution of the seniors living in poverty by the supervisor of district. The green shading corresponds to the concentration of seniors living in the district. According to the state department of finance over the next 45 years, the number of seniors from San Francisco will increase from 131,000 to nearly 300,000 or 128 as a percentage of the states total population, the portion of seniors 65 and over will also increase over that time from 15 to 27 . Senior services in San Francisco are administered by multiple departments. The agencys primary responsibility for the majority of these programs is the department of aging and Adult Services a division of the Human Services agency. This provides oversight for programs in seniors particularly in Behavioral Health programs. Other Services Include housing from the department of housing and the recreation and parks department. For our audit, we had an initial Risk Assessment in our assessment we determine we need to focus on the dos program due to the nature of those services provided. The audit resulted in five findings that were listed on the slide we found that without a Service Gap Analysis the department made critical analysis of allocating Service Resources and additional level of resources they should be requesting. We found a need for Greater Transparency in the awarding process as well as services on these contracts. Dls provides multiple nutrition programs for Senior Citizens in San Francisco this includes home delivered groceries and home delivered meals and congregant meals access to convert it meals means they have to be to get to them and the location is critical this is a map of where these meals are located throughout the city. While the sites are distributed throughout the city, the capacity of those locations is not always a line with the number of seniors living in poverty in those districts. So, if you look at this graph on this slide, the blue bars show the number of seniors that could be be served at those congregant meals sites on those districts and the red versus the number of seniors that are living in poverty and those districts. This is including the possible expansion of one of the very innovative programs called champs where the organization coordinates with restaurants to integrate meals. The morning supervisors Hampton Smith from the budget legislative office as a man jon mentioned when we were finalizing the analysis supervisor marr asked us to look in to the program and expanding weight services and reducing wait times for hand delivered meals. The expansion we were contemplating was to increase the number people eligible that were 60 and older and younger adults with disabilities. We had information from the u. S. Census that indicated that there were about 7000 people in San Francisco who reported younger adults with disabilities and seniors with healthcare difficulties. At the time, there were about 5000 people on dos of unduplicated clients that dos was targeting for that year and we were targeting the difference between 5000 and 7000 people using the lowest per meal rate or contract from your rate and the average per meal rate and we came up with an estimate of approximately 5. 6 million in additional funding at the lowest rate and 6. 5 million at the highest rate. We have in the audit recommendations askeddas to expand their services to lower their costs. That concludes our report we like to thank das and the department Human Services and were happy to answer any questions. Thank you for your report. And as with the report the concentration was with das services i will bring up das to share their response and i also love here today mohcd and the rec and Park Department for a presentation because they are also important services. , on up serene. Good evening supervisors my name is sure means that in and i am the executive director of the department of aging and Adult Services. Ill start by giving a quick overview of our budget report before i talk about the review and also take a moment to talk about our aging and indigenous fun process. About 40 of all san franciscans ours seniors or people with disabilities which is up substantially from about 10 years ago it is really starting to grow. We expected to be over 30 by 2030. As shown in the chart over half of the das clients are involved in at least one aging services and from services in our partners and again when we think about that fund we think about growing a piece of that department where people will receive services to our community and our organizational partners. The chart also showed enrollment on some of the aging services this included congregant meals and Community Aging Services which were two of our biggest pieces in each of those serve about 16,000 people per year and services are provided in a variety of languages and we serve a variety of cuisines to reflect our diverse populations. As i mentioned earlier the biggest das program is through dhhs and we have been serving our vulnerable population with serving over 100,000 clients per year. Just moving on to the report and our response to the report, i want to focus in three areas the first is needing assessment in funding allocation the second his contract award and the third is contract monitoring. And i also want to really think if they are still here the budget and Landless Group because it was really actually very nice to work with them. We had a Good Partnership with you guys and i think we had a lot of, you know, we were able to answer a lot of each others questions work very well together. I just want to thank you for that. Then Needs Assessment in dignity fund allocation, i think we are going to address a lot of these issues around funding allocation and Needs Assessment in the dignity fund process. And, thanks to everyone who pulled together to make this legislation happen including the Mayors Office and the Budget Committee and our community we have great planners in our Department Great budget people and Great Program people and we havent always had the resources to do that sort of thing and it not only requires us to do that but the resources to do that correctly. Were looking forward to addressing a lot of these concerns through this process. The first one would be just rolling out the process on this year and this would allow the first year of the dignity fund to really flush that process out and we will be doing that. We are working with the hsa to evaluate our criteria and one thing is we have a brandnew office of aging director that is really motivated to work with the contracts office to put in policies and procedures and we also the fairly new Human Services contract director as well is very motivated to do the same thing. And so even before the report happen they were discovering ways to support this process and we started talking about budget and costeffectiveness and we are adding specific criterion with a standalone score related to competitiveness and costeffectiveness. We also want to acknowledge the importance of providing services to the diverse populations we have. We are aware that sometimes it has a higher price tag attached to it. So for instance, we have a lot of ethnic meals that we provide and a lot of ethnic meals we provide through smaller contractors and sometimes we do the same thing for Case Management and we certainly value what those smaller contractors bring to the table and we way that value into the added cost because were serving multilingual populations and populations of different cultural needs are we willing to Pay Attention that. Some of our smaller contractors cannot spread out the administrative costs in the way that the bigger ones can i just want to point that out because we really try to weigh those things. The third piece is contract monitoring. We are improving and developing new policies on contract monitoring and were deftly supported by the hsa contract Monitoring Unit and analyst in this endeavor. I do want to note our program and also been caring about 40 contracts each and were bringing in some staff to help take that weight load down. Its hard to do a good job when youre curing a kind of responsibility but we acknowledge the policies and procedures around monitoring need to tighten up and we have been working on that. I just want to point out two things. One is when you look at nutrition we just put out a new article for nutrition that will start in 20172018. Without a new Performance Measures there to really look to make sure were tracking Service Connections for people so if people come in looking like they are certain needs that we are putting something in that those nutrition providers need to connect them to services they need that is something that the report mentioned as being very important. In Case Management, were working to develop brandnew measures around Case Management and tighten up and make sure they are very consistent with what we are requiring from our Case Management providers and we will do that for our new contract cycle. I just want point those two things out specifically. That is all i have in terms of that particular response but im happy to answer specific questions of your questions they are. The next thing that will talk about is the dignity fun. And as i mentioned before, i think it is just fantastic and supervisor yee already alluded to this but is fantastic that our mayor and our board of supervisors in our community could come together. This is groundbreaking. We are the first place as far as we know we are the first place in the city to have anything like this and its 30 million that will grow to 39 over the next 10 years. First is the Needs Analysis to give more opportunities to provide input and gather more data. The service and allocation plan will identify how that funding will be allocated to best meet needs. We will think about things like geography and culture and ethnicity needs and language needs lgbt, veterans, those kinds of things will all be taken into account when we consider the allocation plan with the funded money. This, again gives us better resources. The second thing is that it creates an oversight in the Advisory Committee and the committee has already started meeting. I think there already maybe about have their Fourth Meeting and so, theyve learned all about the dignity fun legislation and their learning about their roles and what their advisor role means and, i have presented to them just an initial draft of an allocation plan to get the conversation going about how we could spend the first 6 million. I think the one thing about this year thats different from future years is because we wont have time to do the community Needs Assessment until next year, we really wanted to get the money out the door to the providers in the seniors and the people disabilities to really access those services sometime in the middle of next year and in order to do that we really need to allocate the money before we go through the formal Needs Assessment process so were going to use the data that we currently have and try to make good decisions now and get the money out the door and we will have a formalized process in the following years. The oversight and Advisory Committee are made up from people from the coordinating councils the commission on aging and Adult Services, he das council and the Mayors Office on aging is also involved in that. Its a pretty steady group. This is the list of the eligible and inEligible Services and im just putting this up here to really point out that most of these Eligible Services are traditionally funded through our communitybased partners. So the deliverables the first year the dignity fun includes the community Needs Assessment next will be the serviced and allocation plan and then we will be funding and for your cycles and slide gestures that. And i think that is it for that. And then, the second one just shows the key deliverables with the money down below and where we will be each year lined up below with the 3 million in additional funds. And then, just the last one is the timeline for the year allocation we met with the Oversight Committee and will be making plans for next years funding. Thats in my presentation. Thank you. Thank you very much for your presentation. Again, stick around, we will have questions later. The next speaker that i want to bring up here is from the Mayors Office of housing and Community Development and that is amy chang of the director of policy and legislative affairs and as we all know, housing is a problem for everybody including seniors. Just for the people that are coming from the public that would like to speak on this item, supervisor e just informed me that we have two more presentations and then we will hear from our take Public Comment. We should be able to do the presentation with the slides. Just so we can quickly move on. Good afternoon supervisor yee, cohen, and tang i am amy chang that with the department ofhousing and development. Very quickly the mission of our offices to coordinate the citys housing policy to provide financing to facilitate the development of rehab in San Francisco and to strengthen our San Francisco neighborhoods. And, under the objective of facilitating the development and preservation of Affordable Housing we provided for the facilitation of Senior Housing. Currently in our portfolio, we are overseeing 50 buildings with 3400 units of Senior Housing. That represents 15 of the units in our portfolio. And in that number that includes 253 units that are specifically for formally homeless seniors. These are designed for very lower low income residents and services are provided by nonprofit partners. As you can see from this map, the buildings that we do have oversight on are located throughout the city. You can see the bigger the bubble, the larger the building so there are larger buildings in district 5 and six and there are some in district 10 as well. That age requirements for being eligible for these sites are a minimum of 55 to 62 years of age and they serve and affordability level of 50 60 or 80 of the area median income. Services are provided at the sites of the residents. Our Service Providers believe it was called a Service Connector model including providing Onsite Services or providing referrals to offsite partners and for formally homeless residents theres caseservices management provided for the residents. Focusing stability, health and Wellness Community safety and health and wellness mobility and education. And this is to connect residents to immediate surrounding neighborhood services. Looking at our pipeline and what is coming, we have 28 buildings with 2500 a little over 2500 units of new construction, rehab and adaptive use for senior Public Housing and a large amount of this is converted to what will talk about in a little bit. And this is for 30 50 or 60 of the area median income. And one service is new not including seniors with aids and former housing issues. You can see in the map that we have that about 2000 units of the rad conversion are for seniors and disabled residents. The blue bubbles are the blue rimmed bubbles are focusing on seniors or disabled residents. These are residents that are primarily at 30 of ami levels so they are extremely low income residents that were serving. So were not only providing for livable qualityoflife conditions for residents but were also building out an additional cases for these residents for Community Spaces and activities for these residents. This also refers to the challenges in Senior Housing including that the senior population is growing and we know from das and the hfh Needs Assessment that they have grown by 18 and net then Homeless Population is also aging and with the loss of dedicated section to her to funding for creating and developing Senior Housing, we are looking at an environment where we do not have dedicated funds on a congressional level to build Senior Housing. Some of the opportunities include our office is coordinating with the council to provide placement for seniors. We are trying to identify residents to have Additional Space in their homes who may want to have a resident fill that space and the likelihood is that some of these residents may be seniors. That program kicked off last year and we started doing some matches this year and so, were hoping to have more residents sign up in terms of sharing their homes. Of course, we recognize the need to expand the pipeline. As senior population for age 60 and up will be about 20 of San Franciscos population and using the same portfolio our Senior Housing is about 15 of that portfolio so we know it expand the pipeline to get that 20 . That concludes my presentation ill be happy to take questions. Thank you. Yes, ms. Chan, are you going to be here . Yeah. Okay, we are going to save the questions. The last presentation will be, as you know, seniors have a variety of needs and of course, you know, seniors range from those that are very active to those that need care and those that are very active also need programming and thats through recreation and parks and that is one of those organizations that can actually provide these type of things so i asked them to comment give a really short presentation on their role in serving our seniors. And so up is then bob palacio. Good afternoon supervisors my name is bob palacio. In 2015 alone we had 4200 classes with 77,000 hours of programming. Physical activity can reduce or prevent Serious Health problems. Parks and recreation also supports physical health by physical activity and alleviating dementia through alzheimers. The issues are particularly important for San Franciscos senior population so access and programming for this group is important to this department. We are very proud that last year learn we had 4000 1260 seniors registered we had 10,000 hours of programming and we did over 3000 senior swim passes at the discounted rate instead of the regular rate and many of you know that dedicated Senior Center on goldengate you were gracious enough to honor victor leave the facility coordinator they are and we offer over 100 passive recreation options and for thousands of regular classes. Okay some of our popular programs include things like dancing, zumba, jewelry making, argentine tango and dance and things like that so weve got a whole comprehensive list of things that we offer. Will send a Strong Partnership with nonprofits and cbos and things like sf y and cba and ymca n and seed cc and this kinda shows how we are spread out throughout the city. Obviously, equity is a major goal of ours but we only have the one official Senior Center which is in Goldengate Park at fulton and 37 then we strive to create senior programming throughout the city. This includes all programming including those offered by our nonprofit partners. Last year we served over 12,000 seniors. As you can see 78 were delivered in our equity zones. You may remember that the City Department under city charger were asked to establish existing Recreational Services for neighborhoods and for elderly in disadvantage communities. Seniors and children are factors of disadvantage because they have more vulnerable populations. So when you look at where the highest need for these types of program is these play a Critical Role in terms of allocation of our resources. Okay so, what we are doing next. Finally, there is still some work to do and we are excited to continuously increase and improve our offerings. Working with Community Groups and nonprofits and our Community Recreation councils which are groups of Community Members made up of each of our rec centers and we constantly monitor and adjust what types of services we offer for our seniors. With emphasis of our community in line with our strategic plan. Were looking to expand our Senior Services in the Mission Equity zone. One other thing that i would like to add is that we continue to increase our culinary programs for adults and seniors and connecting to Nature Programs with seniors as well. As far as outreach, we have our enews which goes to 70,000 different people in San Francisco and we as a website and we use social media and we use our promotion through our Aquatic Center and rec centers to some of the city as well as we outreach. And lastly, i think that you guys are ready for questions. Were pulled often to Public Comment first. Thank you for having me. Okay ladies and gentlemen the time we been waiting for. Time for Public Comment. Please come up. We have got a stack of cards here. Supervisor yee will call the folks but just by way of order we do ask that those members and this has been an interesting crowd we usually letter seniors got first and those with disabilities can go to the headline. And then we can work through the cards, okay . You will have two minutes and you will hear a soft chime indicating 30 seconds. Please, those in the wheelchair that are here for Public Comment come on up. While they are coming up, i will start. Im patrick match all and i know that it says that this report was requested almost 2 years have passed. It is time to stop the lie excuse me really quick, do you have an overhead . Yeah. Sf gov tv, overhead please. Go ahead. Its time to stop the lie that the elderly in San Francisco are being integrated into Community Living in the city. After all, this chart shows that there has been a minimum of 260 San Francisco errands dumped out of the county in the last few years because it has an adequate nursing assisting in acute rehab care to account for whats needed in county and thats including the residents that are dumped out of county to other hospitals in the city. The subcommittee should require that dhhs and dph discharge the data piece that i have noted in my written testimony q and this includes cable 1. 2 gap ratings for Senior Service areas in rapid city south dakota and one of those categories is trying to get a gap analysis on Skilled Nursing facilities. They can apply in prn and they can play and rapid city and theres no reason that San Francisco should not be measuring up as far as the Needs Assessment. That should happen now nuttier for now. Thank you. Thank you patrick. Thank you patrick. Can everybody hear me . Excellent. Sean hensley independent assistant coordinator San Francisco as many of you supervisor know our mission is to do Everything Possible to keep people we serve including seniors and people with disabilities in their hands and thriving in the community. We are a proud member of the dignity fun coalition and are very pleased and honored to have worked with them not to get that legislation passed and get the implementation rolled out. But, we start more work to do. There is still issues that plagued our senior community, and as you are aware, the money and programs with people with disabilities last year were funded through the regular budget process in ad backs such as the home modification funds or the sro elevator repair fund and statistically one other program that we would like to see would be the way is retention pilot for providers of home care so that people that are utilizing the contract mode of home care can stay in their home successfully and home bridge can retain their providers. In conclusion the dignity fund is a good start for Senior Services. But, there is still a long way to go to fully innovating our group community. Thank you. Thank you. Thank you. Good afternoon. My name is george warding im the president for the coalition of San Francisco neighborhoods. I am testifying on my own behalf. I want to thank first supervisor norman yee for initiating this very valuable study and pointing out the gaps which i think are very important on how we handle seniors in the city. Many of the people that i work with our seniors right now and i think after reading the report, what i would like you to pay special attention to is the contract monitoring. I think thats where the city is slowing down the most. They have eight contracts were 31 of the 26 contracts reviewed by the budget and legislative analyst did not show that the analyst had performed a contract assessment. So, its unclear what performance thresholds are used to determine compliance or need for correction in order to assure the contract provides the quality and the quantity. So i can give a situation here where theres no parameters for what is good service and what is bad service and that has to be developed. Second, as mr. M many other people that you are talking about the aim two and up fall laying out of the city. In pittsburgh or the irish cannot a woman that was just hell of out london and paris area and she is now in london. Thank you. Good afternoon everybody i am nicole bond and the director on disability. The Mayors Office on disability would like to express our support on the continued funding of these programs and continue to work towards true integration in our community which as we know, decreases isolation of people with disabilities and seniors and this integration was promoted and reinforced through the homestead act. This increases accesses and accessibility through people in the civil rights with disability. I would like to encourage our Community Members to think about true integration and the basis of accessibility when were thinking about allocating and planning our programs with people for disabilities with seniors. Thank you for funding these programs. Thank you. , one up. Good afternoon, my name is elizabeth and with others, i am here representing the Healthy Aging committee from st. Francis episcopal church. We are a congregation of about 100 very diverse families and we were established about 100 years ago. Some years ago we address the committee about the interest in aging to the seniors in a couple years ago with the help of the clc and supervisor yee and the mlc and others. And we address the issue the help and information to transportation for our seniors. We learned as a committee that the value of partnering with our city in a private organization cannot be understated. We also learned as a Faith Community that we have something to offer in return. Were now taking an issue that were facing with many of our seniors and neighbors and the housing insecurity and are very expensive city. We would like that das and others consider faith communities as a resource in their neighborhood. We would like to help to make the resources that are neighbors need more widely learn and readily available. As das reaches out to the residents, please keep us in mind. Resources and information are important programs. Thank you. Thank you. A medical some names up now but some i cant read very well so if it sounds like your name, come on up. Vince chris amarna [laughing] elizabeth, you just spoke . Elizabeth, what is your last name . Carolyn gage, ariel meckler and i think patrick spoke already and maria kota, one up my name is bens christophe tomorrow and im speaking in my capacity as a cochair of the coalition on aging workgroup. And i am speaking on behalf of people that are aging with hiv. In the city in the us 60 of People Living with hiv that are over 60 about 9004 and her people were saying, but it is at three times the rate of their counterparts in their 70s and it starts at 50 so were also a younger class of people with disabilities as well. We are not the traditional seniors. Many people that are aging with hiv do not see themselves as seniors yet but were glad to be part of living. Im also very thankful with dls because they are very supportive in our work in identifying what our issues are. We are looking forward to working with them. The dignity fund has been very inclusive and including us with this and hearing our issues and the other issues would be housing subsidies which will keep seniors off the street. Also, moving costs, a lot of seniors when a housing comes up they need help with moving cost and they will seek other sources who do not have their best interest in mind. And so sources is an services and keeping people healthy thank you. Thank you. Next. Hello supervisors my name is arielle and i am with project open hand and i just want to talk briefly about applying a more nutritional intervention in our conjugate sites to address the health needs of our science in regard to food insecurity. Our desire is to do two things that our site. We want to perform a simple layperson health check to provide heart healthy or diabetic specific meals to our clients and engag regular medical engagement of our clients this could be our integrated into our current wellness program. We dont the county to do this we will do it ourselves with her on models and assessment but we do encourage an application of nutritional engagement focusing on intervention of our most honorable and disease population. And i have these statistics with me thank you. Ari done . Thank you. Next. Good afternoon supervisors. My name is carolyn gage. I am a member of the Community Living campaign and also a member of ace. I like to thank you supervisors pan supervisor cohen for looking into this matter for our seniors. Although i am not a traditional senior, i do take advantage of the movie discounts that i have. I like to thank you for doing the research and doing all of the paperwork. That looks good on paper but we have to get the message out to the seniors. I am here to speak on a forgotten population talking about Affordable Housing, we have to go extremely below market rate because they are on a fixed income and that is a concern for them. Sexual abuse, food insecurities, and protection. And, we have to find a hook to get them out of their comfort zones in their homes. They have to have more mobility and someone to do welfare checks and Mental Health checks and have more Technology Help to help them with their cell phones, computers, and any kind of internet hookup. So please, please, please take this into consideration and give it food for thought. And i want to thank you both for looking into this and addressing it again. Thank you. Thank you. And, i have have to find out more about the movie discounts calling public speaker cards] good afternoon supervisors. My name is maria cora and i am the coordinator of the Community Music centers older adult Choir Program. The Community Music center is one of the oldest and Largest Community art organizations on the west coast. Making highquality music accessible to all people regardless of their financial needs since 1921. Im here to share information about a Vital Program for seniors in San Francisco the cmc adult Program Managers 12 choir soontobe 13 choirs located in Senior Centers and institutions all over San Francisco the Choir Program serves over 350 older adults who sing in english spanish and [inaudible] depending on the community. The wires are free, they meet for rehearsals once a week for 36 weeks per year and no prior singing experience is required to participate. The program was conceived in 2011 as a way to reach out to older adults and provide them with many social, artistic and choir benefits they can bring. As close have cycled out of the community they voice a Research Study of a threeway partnership between the Research Center and the department of Adult Services and this is a costeffective way to promote health and well being of culturally diverse adults. We look forward to working with the mayor and the board of supervisors to find ways to sustain this unique program to find multiple needs of our diverse senior populations. Thank you. Good afternoon supervisors and thank you for giving, lita and i this opportunity to speak to you today we are representing the cayuga connectors aging in place model under that umbrella the communities living campaign. We are located in district 11 by geneva and mission. We are kind of like a Community Without walls. While we serve the basic needs of our seniors in education, physical activity, exercise three times a week, social and creative activities were committed to disaster preparedness. Disaster preparedness in our community could mean a slip, a fall or an earthquake how off what our seniors get access to the San Francisco Fire Department of the Police Department or the hospital or the Health Department and our model is that we are changing strangers into neighbors and neighbors and two friends. I have one of our favorite connectors here to talk about how our connecting program has changed her life and how she has observed it changed the lives of others in our committee [indecipherable] i think today is an example of many people coming to you to speak to you of some of the needs of seniors in San Francisco are coalition represents over 45 organizations that represent and will advocate for seniors and adults with disabilities. So, this is kind of like the beginning of a lot of different groups of people that will be coming to you to speak about the needs. Are coalition has two cochairs and they are both here today. Fiona heinz and marie that bling and with their leadership, we will continue to be a force in San Francisco to advocate for the population we care about thank you so much for your support. Thank you next. Good afternoon. My name is krista blank state on the chief Program Officer at home bridge formerly known as the [inaudible] we are the sole provider of igs services in San Francisco and california. We have been lucky to be supported by the city of San Francisco the last 20 years to provide the service and i want to talk to you today about some of the growing challenges weve had over the last several years to provide this very Critical Services to seniors and folks with disabilities with managing disabilities for managing their care. These complexities have grown a lot over the last 10 r plus years. Secondly the rising cost of living in the city and the wage to live in this city. The honest worker is become flat and as a result were at a 20 gap in the needed staff level that we need in San Francisco. This has forced us to decrease our client load from 1300 to 1200 this point. We have tried through various efforts to recruit and retain folks but the wages just not enough to live in the city in this area and also just doing this incredibly complex work. I want to thank the department of aging and Adult Services in the Human Services agency because they submitted a proposal to the mayor to create a wage differential for folks to are increasingly trained and do increasingly complex work. We think this is absolutely essential in order to continue to provide the service and we thank you for your support and the wage pilot and the permanent increase. Thank you thank you, next. Good afternoon i am the executive dresser of the San Francisco support services here in the city and we are in full support of the wage pilot and know there is a growing need for providers in the city and they are the ones ho are in the shadows and they need to be recognized for what they do because we should support them especially as the senior population continues to grow, we will have to figure out a way to hire and retain workers. I want to thank das and hsa and you supervisor yee and you supervisor cohen for holding this hearing and recognizing this growing population here in the city. I also just want to take a moment on the half of [inaudible] and [inaudible] was here but she had to leave but she wanted to let you know that today they serve 2700 meals and over 20 is over 85 years old and 20 of their population remains on the program for five years or more and they maintain a public and private partnership because that is the only way this can work and we know the need is continuing to grow so we all have to Work Together to make something happen and i think you for your time. Thank you very much next. Thank you very much. [calling public speaker cards] good afternoon supervisors my name is bradley weed meyer i am and i and sh provider im speaking on behalf of i nsh 2015 and i was trained as an architectural historiani became a home caregiver for the professors i did research for at it is one of the most at 62 rewarding job and even though the wages are not staying ahead of minimum wage we are losing people. We are losing really good home care workers who have to move on to other jobs and rate now with the uncertainties with the things being frozen in bargaining were looking at the state transferring a huge 50 million block of responsibility funded right now were waiting to see how that will be resolved but july 1, that could be in our city county responsibility. We hope not, we were just at the state capital talking to the assembly and the senate and we of people stepped up there to ease that transition and we hope that this will impact not just inh s but it could result in individual service cuts. I want to speak about an individual senior and 64 of inhs consumersour seniors and that they are businesses and i want to speak very briefly about a senior is 9250 years in the same home and thank you. Good afternoon my name is angie pratt and i work at the Alzheimers Association at northern nevada and this is my colleaguethe provision is facilitated at the support group and care consultations and short and longterm planning and education for those caring withtheir loved ones for alzheimers disease and as well as Referral Services for Community Members that connect them with housing agencies, Government Agencies medical agencies and communitybased organizations. In closing, we would just like to say that we hope that a large portion of the dignity fund will be devoted to services that aid in support alzheimers carriers and the wider community. Thank you. Next. Hi i am molly tobias with the steppingstone health. Our mission is to keep them independent in the community and we are part of thehomeless coalition. Test test test testing for city and county of San Francisco testing for the city and county of San Francisco. And not only through the provision of weekly groceries but also through connecting with neighbors, building comment and reducing isolation. And this is particularly important for people who arent able to attend meal sites or our Pantry Network and i wanted to share a little bit about the network and just . Quick numbers with the people we