>> it's a hybrid of family life, work life. and you cared about them like a family because you saw them together every day. they were a family. >> hi everybody. >> norm! >> hey mr. peterson, caller waiting for you. >> i know. and if she calls, i'm not here. >> on tv, family sort of transcends blood. you recognize that family system, that family dynamic, even if it's not biological. >> sure things didn't go your way. sure you're a little disappointed. but we'll get over it. what's important here is you tried to do the wrong thing. >> that's right. i did, didn't i? >> sammy! sammy! >> you have certain archetypes in the bar, in the office, in the workplace, in the taxi company, they're there because they are real and they are honest and they're true and we all recognize them. >> i don't deserve this. you know, goddamnit, i don't, but you do.