>> it is the lynch pin. it absolutely is the lynch pin. family, friends, peers, teachers, coworkers, bosses, those are the people who will see what happens. i know in this case you see three individuals who are all white males in their 20s and you say that is the profile of who we're looking for. there is no profile. we're not looking for a profile of a person. we're not looking for somebody who plays video games or is a loner or somebody who has got mental health problems. we're looking for behaviors and i think those tips show exactly that. those tips that came in showed somebody was concerned about the shooting with the tagging of the jcc in youngstown and the different situations where somebody sees a text message and they report it. we know there's been a tremendous amount of research in this area in the last few years by the fbi and the national college of behavioral health and