nobody outside the plane is going to help you. you've got to solve your problems on your own. at the bottom of the chain is tell air traffic control, tell somebody on the ground what's going on. >> all right. stand by. the first voices we're hearing from the pilots just in to cnn. we'll have more on that. we'll be right back. narrator: these are the tennis shoes skater kid: whoa narrator: that got torture tested by teenagers and cried out for help. from the surprised designers. who came to the rescue with a brilliant fix male designer: i love it narrator: which created thousands of new customers for the tennis shoes that got torture tested by teenagers. the internet of everything is changing manufacturing. is your network ready? [ narrator ] mama sherman and the legion of super fans. wow! [ narrator ] on a mission to get richard to his campbell's chunky soup. it's new chunky beer-n-cheese with beef and bacon soup. i love it. and mama loves you. ♪ ♪