and so devastating. claire is head chaplain at royal free london. her role involves visiting patients in the wards and comforting their families. and she supports staff, and understands the immense emotional strain on them. when you're in the middle of that trauma and seeing patients dying — and also in very traumatic circumstances, often alone — i think for staff, that's just incredibly heartbreaking. and things that might happen once a year, or once in a while, are happening every day. hello, good morning! i've got your lunches. a different kind of support is offered by debbie. we are testing people's resilience to the nth degree. she's a psychologist working with intensive care staff. here, she organises an informal listening session.