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Twenty companies were added to the Which? red list – but the group confirmed to
Travel Weekly that only seven of those had responded to its “repeated requests” for information on refund policies.
Aito, the Specialist Travel Association, led the criticism of Which?, which has been critical of the travel industry over refund practices since the start of the pandemic.
It said the “so-called consumer champion” uses “bully-boy tactics” in its latest report, used to launch a Holiday Checker tool on its website.
Aito demanded Which? “scraps” its upcoming issue, which it understands is currently being despatched to subscribers, along with its press release which has been sent to various news desks.

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