Twenty companies were added to the Which? red list – but the group confirmed to
Travel Weekly that only seven of those had responded to its “repeated requests” for information on refund policies.
Aito, the Specialist Travel Association, led the criticism of Which?, which has been critical of the travel industry over refund practices since the start of the pandemic.
It said the “so-called consumer champion” uses “bully-boy tactics” in its latest report, used to launch a Holiday Checker tool on its website.
Aito demanded Which? “scraps” its upcoming issue, which it understands is currently being despatched to subscribers, along with its press release which has been sent to various news desks.
Teletext Holidays has given formal commitments to pay all outstanding refunds to customers for package holidays that it cancelled due to the COVID-19 pandemic.
Teletext Holidays paying back £7 million to customers who had trips cancelled due to Covid-19
Failure to comply could see the company facing court action by the competition watchdog
14:48, 26 MAY 2021
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Teletext Holidays has formally agreed to pay back £7 million owed to customers who saw their holidays cancelled during the Covid-19 pandemic after receiving hundreds of complaints.
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Cancellation
No insurance policy covers your costs if you unilaterally decide to cancel your holiday; this remains the case even if you believe there is very reasonable cause for you to do so.
However, Covid-19 has brought a whole new dimension to the risks of having to cancel or change your holiday. And we don’t yet know which scenarios are likely to be a risk in future. There are obvious ones, such as contracting the disease prior to departure (or testing positive) and a requirement to self isolate because of exposure to someone who has the disease. Some policies do now cover this – see table – though all are subject to strict definitions.