A spokeswoman for GWH apologised to patients at Abbey Meads and Moredon, saying: “There are currently widespread challenges in primary care, which have been made all the more difficult due to the impact of Covid-19.
“The second wave of coronavirus, which we experienced at the start of this year, was particularly demanding on staff and it should be noted that the survey responses were collated during this period.
“We know that this is not an excuse though and want to apologise to our patients for their experiences with our practices.
“We took on these practices at the end of 2019 following significant failings under the previous provider.