For wednesday july 22, 2015. My name is mark farrell. I will be chairing the committee. I am joined by supervisor katy tang and i would like to thank the clerk linda wong and sfgtv covering this meeting. Madam clerk do we have any announcements . Yes mr. Chair. Please silent all cell phones and electronic devices, complete speaker cards and documents to be part of the file should be submitted to the clerk. Items acted on today will be on the july 28 board of supervisors agenda unless otherwise stated. Okay. Thank you madam clerk. Lets get rolling here. We have a number of items here and at the end we have two hearings and please call item 1. Item 1 hearing hearing to consider the release of reserved funds, Arts Commission to build out the secure basement Storage Space and related location costs for the citys civic Art Collection. Great. We have tom mckinney here. Good morning supervisors. As you know it will move to the Veterans Building in september of this year and our request is for the release of reserve funds for 50,000 to complete the move of the Art Collection to the war memorial. We are glad that the Capitol Planning Committee has allocated a historic amount for the Art Collection and afford us to the opportunity to properly store the citys civic Art Collection and by many artists. This is where the documentation for the civic Art Collection is stored as well as any works that are coming through for conservation and care so i have our senior registrar here alice coming to answer questions and we appreciate youre considering this item. Thank you. Mr. Rose can we go to the report on item 1. Yes mr. Chairman and members of the committee its shown in table one the Arts Commission budget for the relocation of the Veterans Memorial has been increased by 23 and the amount listed and from the original budget listed to the revised budget of one 1. 4 million and page four we note that the use and sources moved to the War Memorial Building are in table two. We recommend that you approve the release of the 50,000 of the reserve. Okay. Thank you. Any questions . We will move to Public Comment . Anyone to comment on item 1 . Seeing none. Public comment is now closed. [gavel] colleagues if no other comments i would like a motion to approve the release of funds. So moved. We will take that without identification. Can you call item 1 . Mr. Chair for clarification would you like to file item 1. Yes. Thank you. Item two is a resolution authorizing the recreation and Park Department to accept and expend grant in approximately 130,000 from the San Francisco Parks Alliance to support various recreation and Park Department operations for fiscal year 2013, 2014. Okay. I have rec and park to speak on this item. Yes, i am with the recreation and Park Department. This gift from the San Francisco Parks Alliance is one that we bring to the board of supervisors each year. The parks a liensz is the Nonprofit Alliance is the nonprofit partner of the parks and they ask as the fiscal sponsor managing 50 gift funds on the departments behalf and in fiscal year 1314 the Parks Alliance contributed 133,961 from these gift funds to help sustain a wide variety of activities including the commemtive Bench Program and the four annual Community Events and improvements at camp mather and in natural areas and the volunteer program. Thank you. I am happy to answer any questions. Thank you very much. Colleagues any questions. No budget Analyst Report so we will move to Public Comment. Anyone to comment . Seeing none. Public comment is now closed. [gavel]. I move approval of this item. Okay. Supervisor mar has made a motion and take that without objection. Madam clerk call item 3. Item 3 is for accept and expend grant for California Department of Water Resources for a new recycled water facility at the San Francisco International Airport mel leong industrial Wastewater Treatment plant for a four year term through january, 2015 through december 31, 2018. Welcome. Thank you. I am with the San Francisco International Airport. This item seeks the authorization for the airport accept and expend grant a grant in the amount of 750,000 from the California Department of Water Resources through the association of bay area governments. In order to fund a portion of the upgrade project at the Wastewater Treatment plant last summer the California Department of Water Resources awarded a 20 million grant to abag to fund water projects throughout the region. Sfo received a portion of this grant in the amount of 750,000 to fund a project at the Wastewater Treatment plant to work on recycle water in use of landscaping and toilet flushing throughout the airport terminals this. Is just one piece of a much larger upgrade to the Wastewater Treatment plant. The larger project includes pipes, pumps, Treatment Facilities and water storage tanks as well as new linkage to upgrade airport terminal systems. The contract for the larger upgrade project will come before the board of supervisors for your consideration in the fall but this simply asks for your authorization for the airport to accept and expend grant the grant of 750,000. Thank you. Supervisor tang. Thank you. Can you talk about what the total is costing and the balance comes from . The larger project is part of the capital plan and this is a small portion of the larger project, and it comes from airport i believe its bond revenue that will pay for the entire project. Okay. Thank you. Okay. If no other questions mr. Rose can we go to your report. Mr. Chairman and members of the committee on page 6 of our report is shown in table two a total estimated cost of the upgrade is listed amount and the proposed grant of 750,000 or 12. 4 is funded from the grant funds and the balance of just over 5 million is paid by airport revenue bonds. We recommend haw approve this resolution. Thank you mr. Rose. If no questions we will open it up for Public Comment. Seeing none. Public comment is now closed. [gavel] all right. Through the chair make a motion to send this forward with a positive recommendation to the full board. Okay. We will take that without objection. Madam clerk can you call item 4. Item 4 is accept and expend grant for the Public Health and 200,000 for Public Health to participate in a program called San Francisco bay Clinical Trials unit for the period of december 1, 2014 through november 30, 2015. Okay thanks. We have dph to speak here. I am sharon and i am representing the department of Public Health. This is a supplemental grant awarded through a joint program to allow for collaborations between u. S. And brazilian investigators. This budget is funded a project in brazil to learn more about the size of the transgender population in rio deja dareo and prepare for a project in that city is now recommended globally by the Worlds Health organization. However, there is no coordinated program to deliver this to transwomen in the area and the risk of hiv is high. The grant will fund a portion of [inaudible] dr. Lou and mcgoldrick fallen for one year between the investigators in brazil. Dr. Mc fallen will be training the team to measure the size of the trans population in rio. The other doctors have extensive experience in developing protocols for prep demonstration projects and providing that expertise to the brazilian team. Thank you for considering this request to accept and expend grant. Thank you very much. Colleagues any questions. We will move on to Public Comment. Anyone to comment on item 4 . Seeing none. Public comment is now closed. [gavel] i move we approve this item and send to the full board with a positive recommendation. Okay. Motion by supervisor mar and take without objection. Madam clerk can you call item 5. Item 5 is a resolution retroactive three for the department of Public Health for a agreement with Health Care Services to get reimbursement for children enrolled inlet Healthy Kids Program and expend funds in the amount of up to 400,000 to finance the program for the period of january 1, 2015 through june 30, 2015. Okay. Thank you very much. Thank you good morning chairs and supervisors. My name is stella chow, the director of managed care for the San Francisco Health Network of the department of Public Health. Im asking for the approval of this resolution to retroactively enter into an agreement with the department of Health Care Services to receive reimbursement for eligible for the kids in the Healthy Kids Program and these funds to finance the program. This is a Insurance Program overseen by the department of Public Health and offers coverage to children 18 and under and at under the Poverty Level as listed that dont qualify for other programs. It also includes vision and dental coverage. Both of which are vital in providing Preventive Health care for children. As june 2015 healthy kids enrollment was under 2,000 members. The federal funds are helpful to support healthy kids by contributing towards continued operation and management of the program and resulting in no cost to the city and county to obtain these funds. As Affordable Health coverage the health care the Healthy Kids Program promotes the health of all san franciscans and the proposed agreement require approval of the resolution by the San Francisco board of supervisors. As a new unit we think the department of Public Health. The managers are organizing and reviewing requirements as stated in multiple managed care agreements it oversees and made aware of the requirements from the department of Health Care Services of approved resolution to accompany its agreement with the city and county. Thus we are requesting your retroactive approval to satisfy the requirements of the agreement and continue with the Healthy Kids Program. I thank you for your consideration and at this point the Healthy Kids Program officer kath lean and myself are happy to address any questions that you have. Thank you very much. Colleagues any questions. Okay mr. Rose can we. To your report on item 5 . Yes mr. Chairman. As shown in table two and page 10 of our report the net reimbursement to the county would be 119,443. We recommend that you approve this resolution. Okay. Thank you mr. Rose. Seeing no other comments i will move this on to Public Comment. Anyone wish to comment on item 5 . Seeing none. Public comment is now closed. [gavel] thank you. Thank you. Colleagues do we have a motion to send it forward. So moved. Motion by supervisor tang and take without objection. Madam clerk can you call item 6. Item 6 is approval of bookstore lease books inc. And the city and for a fiveyear term with two oneyear options for 575,000 during the first year of the lease. Thank you. Thank you. Cathy wagner with the San Francisco International Airport. Item number 6 seeks the approval for a new lease with books inc. For a book store comprised of the Square Footage listed in the airport and has a term through june 2020 and two one year options to extend and minimum annual guarantee rent of 575,000 or a percentage of gross revenues whichever is greater and the result of a competitive process and books inc. Receiving the highest store and the Budget Analyst Office recommends approval and i am happy to answer questions. Okay. Thank you. Any questions colleagues . Mr. Rose report on item 6 . Yes mr. Chair on page 13 of the report we note under this lease theyre required to pay the airport the greater amount as 575,000 or percentage rent and on page 12 the subject lease will generate guaranteed guarantee revenues payable by books inc. To the airport of at least 2. 8 million over the term and that excludes cpi adjustments and we recommend that you approve the resolution. Thank you mr. Rose. Anyone wish to comment on Public Comment . Seeing none. Public comment is now closed. Colleagues can i have a motion to send this forward. So moved. Moved by supervisor mar. We will take this without objection. Madam clerk call item 7. Item 7 is Lease Agreement and lease between the Hudson Group Retail in Square Footage and concession space and minimum annual guarantee of 555,000 for the board. Colleagues we will continue this item and first we will open it up to Public Comment. Anyone wish to comment on item 7 . Seeing none. Public comment is now closed. [gavel]. Can i have a motion to move this item . So moved. Madam clerk can you call item 8. Item 8 is lease amendment lease bayport concessions and the city and premises and modified lease term and annual guarantee of approximately 130,000. Okay. Ms. Wagner item 8. Thank you chair farrell members of the committee. I am with the San Francisco International Airport. The next two items are similar to items you have seen recently where the airport is relocating current concessionaires to accommodate Construction Projects happening at the airport. This item, number 8, seeks your approval for the Second Amendment to our existing lease with bay port to relocate two willow creek concessions in terminal one and three. The board approved the First Amendment to this lease in january of this year to replace a location in terminal three scheduled for demolition. Staff has determined that willow creeks location in terminal one needs to be relocated to accommodate that renovation work and determined that the replacement premise approved in january in terminal three is no longer feasible so there is a relocation of that space as well. The Airport Commission approved replacement of these terminals for the willow creek concessions. A new term of the lease and adjusted mag from 127,465 and the space will increase under the proposed amendment and the lease termination date for terminal one, the location in terminal one will be extended by two years and six months. This success treated as an extension of the current lease rather than going through a competitive request for proposal process due to the irregular amount of time that would be involved we would have a hard time getting a new concessionaire to build on such a short lease. The term for the replacement premises for bay port will expire in january 2023 so the Budget Analyst Office does recommend approval with the suggestion that the resolution be amended to take out any reference to the guarantee guarantee simply because thats not necessarily contemplated in the resolution as much as the change of location so its a bit complicated but i am happy to answer any questions that you have. Colleagues any questions . Okay. Mr. Rose how about your report on item 8 please. Yes mr. Chairman and members of the committee on page 17 of the report we report that the airport estimates they will pay a Percentage Rate to the airport of 407,000dollar. We do recommend that you amend the resolution and approve the proposed resolution as amended. Thank you mr. Rose. If no other questions we will move on to Public Comment. Anyone to comment on item 8 . Seeing none. Public comment is now closed. [gavel] motion to send this forward. Through the chair i make a motion to amend the resolution in reference to the budget analyst recommendation to delete the reference of the new mag and send with positive recommendation to the full board. Okay. We have a motion by tang tangs. We will take that without objection. Madam clerk can you call item 9. Item 9 resolution for a lease with gotham enterprise and replacement leases for two years and the adjustments to the minimum annual guarantee of approximately 27,000. Okay. Thank you very much. Ms. Wagner. Thank you last item. The airport is seeking your approval for an amendment with the current lease with gotham enterprise doing business as petes coffee and tea to authorize replacement premises for the current terminal one location and to extend the lease for this replacement facility through september of 2019. The Terminal One Redevelopment Program requires the closure of gotham enterprise peters coffee concessionaire and this terminal location is part of a lease that we have with goth ham that includes three locations. In april of this year the Airport Commission approved the placement in terminal one and extension of the lease term in the new location. This applies only to this one location, not the other two locations that are part of the lease and they will pay the airport minimum annual guarantee of 26,892 and or whichever is greater and the airport treated this as an extension of the current lease rather than a new request for proposal for such a short amount of time and because it doesnt include provisions for the mag the Budget Analyst Office has suggested doing this and if you agree i will get these amended this afternoon. Okay. Thank you ms. Wagner. If no questions we will move on to santa rosa. Your report on item 9. Yes on page 20 of the report we report that the airport estimates that they will pay the amount listed in percentage rent to the airport in 2015. That is 921,000 more than the 2015 minimum annual guarantee of 126800. We recommend that you approve the resolution to delete adjustment to the reference of the minimum annual guarantee of 26,892 and approve the resolution as amended. Thank you mr. Rose. Colleagues any questions. Lets move on to Public Comment. Anyone to comment on item 9 . Seeing none. Public comment is now closed. [gavel] we have an amendment by the budget analyst. I move that we accept the amendments by the budget analyst and adopt the item with a positive recommendation as amended. Okay. Motion by supervisor mar. We will take it without objection. Call item 10. Item 10 is approving and the ac sigz of one subsurface easement and one construction easement from Kaiser Foundation hospitals district for approximately 54,000 for the project known as the regional groundwater storage and recovery project. Okay. Mr. Updike. Good morning chair farrell members of the committee. So this is authorization to get easements from the Kaiser Foundation hospitals district. These easements will facilitate construction related to the regional groundwater storage and recovery project. That boosts our regional dry water supply through the installation of groundwater walls and well stations. You have seen agreements at this committee before and theres a few more to come as well. This property is located on El Camino Real in San Francisco. Cities requiring a temporary construction easement and permanent telephone and electric easement to support the sfpuc facilities adjacent to the facility. And the cost is listed and pursuant to an appraisal which i approved. The San Francisco Public Utilities commission authorized it which is in the board file and adopted august 12, 2014 and thats all i have on this item. Okay. Thank you mr. Updike. No questions mr. Rose. Can we go to the report on item 10. Yes mr. Chairman, members of the committee. In the report we report that its shown in table one which is on page 23 of our report but based on 10,455 square feet and the cost of acquiring the easement is listed and funding was appropriated by the board of supervisors under the sfpuc water system improvement program. We recommend that you approve this resolution. Okay. Thank you mr. Rose. Colleagues any questions . We will move on to Public Comment. Anyone wishing to comment on item 10 . Okay. Seeing none. Public comment is now closed. Colleagues can i have a motion to move this forward. So moved. Motion by supervisor tang. We can take it without objection. Madam clerk call item 11. Item 11 requisition of the Real Property at 490 south van ness, the Purchase Price of 18,500,000. Okay. We have the Mayors Office of housing here. Hello. The res before you is approve the acquisition of Real Property at 490 south van ness from the south van ness limited partnership benicia lake llc and Maurice Casey collectively referred as the seller for the agreed amount of 18,500,000 and the resolution ask that you adopt ceqa findings and consistent with the general plan under the code. There will be a deduction of transfer tax credited to the city upon closing as noted in the report and the final amount paid as listed and creates 255,000 buildable units for the acquisition of this parcel in the heart of the mission neighborhood. 490 south van ness is currently vacant site zoned urban mix use. Its former use was a gas station and now environmentally remediated and ready for development of the site is titled for a 72 Unit Multifamily Development containing over 90,000 square feet of condition space with ground floor commercial and vehicular parking and ample high school parking. This represents the best efforts of the city and chunt community and recognizeing sites inlet the community and to the mission and if sites are identified and are available they will move with maximum dexterity and urgency to take title of the project as soon as possible to create Affordable Housing in the neighborhood. This opportunity is unique given the fully entitled nature and have them thoughtfully to respond to the development on an expedited time line and serve low to moderate income households and 20 set aside for homeless families and with the citys goals of building out 30,000 units and a third being permanently affordable. The acquisition of this property is in addition to the pipeline in the neighborhood and they expect to close the transaction at the end of august and publish requests for proposals to procure a developer winter of this year. I would like to thank the city departments and the sellers and the community for having this transaction take place and reacting to the dynamics to produce desperately needed opportunities for our city and specifically the mission. This concludes my presentation. I am available for questions. I brought a rendering so you have an idea of what the project looks like now and we hope to build in the new future. Okay. Thank you very much. Supervisor mar. Yes thank you kevin and the Mayors Office of housing and development. This is from a gas station to 72 units of permanent Affordable Housing and its great and i know we need to do more but what a great example how the city can address the housing crisis in creative ways. Thank you. Thank you. Mr. Rose can we go to your report. Yes mr. Chairman and members of the committee. On page 27 we report in june 2015 the Real Estate Division conducted an independent appraisal of the 490 south van ness property and determined the fair marshal value as of fair market value is listed and as the department indicated we report on page 28 of the report that the purchase sale certifies that the Purchase Price will be reduced by a credit of 462500 the amount of the real estate transfer tax that would otherwise be due on the transaction and pursuant to the citys business and tax regulations code. That section specifically exempts payment of the transfer tax for the purchase of property property of the city and as a result the general fund will not receive the transfer tax revenues for this transaction so our recommendation on page 29 is we recommend that you amend the proposed resolution to specify the Purchase Price with a credit as listed to reflect the citys exemption of paying the citys Real Estate Property transfer tax and result in adjusted city cost as listed and we recommend that you approve the proposed resolution as amended. Okay. Thank you mr. Rose. Colleagues any questions for mr. Rose or our team . Okay. We will move on to Public Comment. Anyone wish to comment on item 11 . Seeing none. Public comment is now closed. [gavel] colleagues do we have the budget Analyst Recommendations in front of us and under line item. Through the chair i make a motion to amend the Purchase Price reflecting what the budget analyst said for the transfer tax that the city is exempt from and move forward with a positive recommendation to the full board. Okay. Motion by supervisor tang and take that without objection. Madam clerk can you call item 12. Item 12 resolution approving and authorizing the sale of easement on the citys property at corner of 23rd street and potrero avenue to the pacific gas and electric for the price of approximately 11,000. Okay. Welcome back mr. Updike. Thank you sir. John up dike director of director of real estate and this is to sale of easement at corner of 23rd street and potrero avenue and i was going to bring in something the size of the property but i decided not to. This is by the hospital and with adjustments serving the infrastructure adjustments that are made and this facilitates location of an electrical distribution pole. Its an area of over hang of wireos the citys property extending 5 feet on either side of the wires so thats the subject of the easement before you. The Purchase Price pursuant to an appraisal which i approved. Because this is a sale of a permanent property right board approval is required and i am happy to answer questions. Thank you mr. Mr. Updike. Any questions . We will move on to Public Comment . Seeing none. Public comment is now closed. [gavel] i move that we approve this item. Motion by supervisor mar. Take that without objection. Madam clerk can you call item 13. Item 13 is contract contracts with cotton, shires and associates with Arup North America limited and Geostabilization International for the Telegraph Hill rock slope Improvement Project for stabilization and inn constitution of the northwest face of Telegraph Hill and not not to exceed the amount listed. Okay. This is a project stabilized Telegraph Hill. Its an emergency project. There are three contractors involved in this project. Two of the contractors are engineering consultant. Initially we declare emergencies in july 2014 for the project for all three contracts, but it had to go through a negotiation process. For the construction contract we solicited nine contractors to look at the project. Four of them provided a proposal. We negotiated with the contractor that had the lowest cost and also had 2lbe components to their construction contract. One of the Construction Consulting Engineering Contract as a result of an agreement with block 60 lot five and the property that stipulated we were to retain them for engineering support during construction. We notified the board of supervisors in march of 2015 initially and the reason was for that we had to make sure that the scope of the work because its a Telegraph Hill rock slope Improvement Project a lot of the work was behind vej taifive areas that we are to remove to finalize the scope and then we submitted the documentation in june of 2015 towards the end of the project so i will take any questions. Okay. Colleagues any questions . Okay. Thank you very much. Mr. Rose can we go to your report . Yes mr. Chairman and members of committee. On page 33 of our report we have a table one which shows the three original contracts total listed. However all three contractors submitted change orders which were approved by dpw for the revised amount as listed on the Actual Expenditures that you see in that table are through june 30, 2015. On page 34 of our report we note that the director of public works declared an emergency in 2014 but the resolution approving the emergency determination was want submitted to the board of supervisors until one year later or specifically 346 days after the emergency was declared, and we note on page 35 that although a board of supervisors recently approved ordinances not yet effective its significant to note that the proposed resolution was submitted 286 days in sceses excess of the 60 day limit pending before the board of supervisors. Our recommendation is on page 35 and amend the proposed resolution to delete the incorrect contract amount as listed with cotton, shires and associates and add the correct amount as listed. We recommend that you delete the incorrect amount as listed with Geostabilization International and add the correct amount as listed. We recommend that you amend the proposed resolution to delete the innot to exceed amount as listed with and add the not to exceed amount as listed and we recommend that you approve the proposed resolution as amended. Okay. Thank you mr. Roases. I appreciate that. Colleagues any questions for mr. Rose . Okay we will move on to Public Comment. Anyone wishing to comment . Okay. Seeing none. Public comment is now closed. [gavel]. Colleagues we have a number of recommendations from the budget analyst and the underlying item. Can i have a motion to approve the items . I move that we approve the amendments and move it forward with a positive recommendation as amended. Thank you very much supervisor mar. We have a motion and take that without objection. Madam clerk can you call item 14. Item 14 is approximately 4. 2 million from permanent salaries and premium pay in the fridge departments in the Sheriffs Department and Police Department and Public Utilities commission and for the projected increases in overtime. Thank you very much. We have ms. Howard to speak on this item. Good morning chair farrell and members of the committee. This item appropriates 4. 2 dollars to over time and the same amount from premium and Fringe Benefits for the departments for 2014. I believe the clerk has provided to you an amended version of this legislation for 5. 03 million which is based on final fiscal year 1415 costs. I believe that the budget Analyst Report reflects the amended version of this item. The three departments included in the supplemental appropriation and deappropriation need to shift straight time salaries to over time for a variety of reasons and including Law Enforcement presences required at events this year, over time for deputy sheriffs to complete training requirements and vacancies in the Public Utilities commission. The action is required as a result of the citys over time ordinance and requires eight departments including these three come before you to request the supplemental appropriation should over time spending in their departments exceed the budget. There is no general fund impact to this request because departments have sufficient salary premium pay and fringe benefit authorities in the budget. I am happy to answer any questions that you have. Thank you ms. Howard. Colleagues any questions . Mr. Rose if we can go to your report. Yes mr. Chairman and members of the committee. On page 40 we have a chart and shows the funds and the department to be appropriated and use of funds to be reappropriated under the ordinance as listed for the amounts and we recommend that you approve this ordinance. Okay thank you mr. Rose. If no other questions or comments we will go to Public Comment. Anyone wishing to comment on item 14 . Okay. Seeing none. Public comment is now closed. [gavel] so colleagues could i have a motion to accept these amendments and then accept the underlying item as amended . So moved. Motion by supervisor mar. We can take that without objection. [gavel] okay. Thank you everybody. We have gotten to the two final items and the two hearings and madam clerk call item 15 first. Item 15 is hearing between the department of the environments landfill disposal agreement with recology San Francisco for the board resolution no. 17105 and including discussion of the terms of the agreement and support the zero waste goal and time line and request the department of the environment to report. Okay thank you madam clerk so i know i see mr. Rodriquez here and our director of the department of the environment to speak so this hearing. If there are any members of the public that wish to comment please fill out speaker cards. If not we will open it up when the hearing is concluded. Good morning supervisors and we have copies of the powerpoint and the new agreement for your reference. First i would like to thank you supervisor farrell for scheduling this hearing at our request. We wanted to make sure that were clear and up front with the board about the change we are making in our contract language for this landfill agreement. Im going to be speaking at a very high level but i have with me two of my colleagues, so if theres more specific questions if people want to dive in deeper we can certainly do that so i think its important, and i dont know why there is [inaudible] okay. Im sorry. I think its important for you to understand when we as a Department Look at a landfill contract there are three standards that were looking at no matter who were awarding the contract to. Number one the contract needs to be legally defensible and stand up in court and follow the rules and regulations of the city and seconds must be project of the environment and supportive of the zero waste goal. Incredibly important to us as a department and as a city and thirdly the contract has to be Cost Effective. We need to protect the ratepayers to make sure theyre getting the lowest cost and the best service. Looking at the current landfill agreement why are we here today . We are here today because were notifying you of a small contract change, but theres a much larger issue going on. In 1987 the city entered into a contract with Waste Management to dispose of our solid waste and at the landfill in alameda county. The contract for was for 15 million tons or 65 years whichever came sooner. We are expected to reach that amount by the end of the calendar year, the beginning of 2016. Its important to note that the cost of a landfill agreement isnt strictly off to the rate payers. We have in San Francisco another process which is the rate process and that landfill amount is build into the overall garbage bill that the residents and businesses in San Francisco pay. The important point is there lots of public interaction and Public Comment and time to weigh in as we look at our zero waste programs so just tracking the history of this landfill agreement. It started in neefn 87 and we started the process in 2007. In 2007 we held five public hearings to determine the guidelines for the process would be. In 2008 we did a competitive rfq process to look for qualified respondents. In 2009 we did a public rfp and got two bids and one from recology and one from Waste Management. We looked at other environmental factors which came out fairly evenly, but the thing that was very striking was the difference in cost which would translate to over 100 million for ratepayers over the lifetime of this contract. So recology was selected by the panel. Lawsuits were filed. Lawsuits were dismissed and over the course of the next four years the board repeatedly took a look at this contract. You held four hearings, two votes and after the hearings and the votes the board unanimously approve the process and said in fact recology was the qualified bidder for the contract. Supervisor mar. I just wanted to ask you to slow down a minute and on the environmental benefits of the recology contract my recollection is the reduction in Greenhouse Gas emissions because of the green rail but with more miles trucking from tunnel road to oakland and then rail all the way to yuba county but thats changed and i know the sierra club raised some concerns about increase increased Greenhouse Gas emissions and the department of the environment said theyre negligible but the contract was based on greener way of transporting the trucking and then the rail, and thats changed significantly and that is an Environmental Impact so i would like to know about the analysis but i know it may come up with ththe city is in fact meeting the legal obligations to project the environment in terms of emissions. Thats not what todays hearing is about, and its not the end of the story so i want to make that point. Supervisor tang. Just a question. I know this is again not the full purpose of the hearing but you or planning staff if you would like to answer this. We did receive some comments from i guess the opposing party there is no ceqa threshold at this time based on the number of vehicle miles traveled and therefore ceqa thresholds are met based on air quality, Greenhouse Gas or noise impacts resulting from vehicles miles traveled so i am wondering if you or the Planning Department can respond to that quickly . I cannot. Erin [inaudible] from the department. Im sorry. I am not prepared to talk about the environmental deration for that. Okay. Perhaps we can follow up when it comes back to the board. Absolutely. We will make note of that and that is important point is that this is coming back before the board to take a look at those issues in more detail, so the new agreement, the agreement that was being negotiated was of course the hay road landfill and looking thea a term of 5 milliontons and take about 15 years for us to reach given our efforts of zero waste and given the citys commitment to reducing what allly goes to landfill and our progress. This agreement that is now in your hands is actually reducing the term of the contract down to nine years and 3. 4 million tons but allowing an extention and that permission would be heard by you at the time were approaching the end of the contract so the reason we shortened the term of the contract we want to honor the competitive bid process for all of the years and meetings and process that is legally defensible. It ensures rate stability because the department has the authority to sign the contract and ensure that a contract is in place before the existing contract ends at the end of the calendar year and honors public review and allows public review because the contract is shortened and allows the board to revisit it at the time of renewal and rather than wait 15 years the board can look at it in nine years. The other change to the contract was seeking about the whole ceqa issue and the environmental issue and the discussion that came up from people that had concerns over the 40mile difference and what we put into the contract we capped the number of trucks that recology could send to landfill at 50 per day. The reason we did that was the assumptions in ceqa made a 50 truck assumption but that wasnt set in stone so by doing that were ensuring that the Environmental Impacts remain below the threshold and making a statement about the commitment to zero waste that no matter if the population increases, no matter what we will not send more trucks on the road than that number so the two changes to the contract were the term and the trucks. Those were the two things that were changed so next steps. The department has the authority to sign such an agreement, and once it is signed that triggers an action that then allows another appeal of ceqa which may come before you. We expect when you come back in september, and then if youre comfortable with that analysis and then we will have this contract in place by january, and all of the benefits that are part of that contract will be felt by the people of San Francisco, so in closing i want to say again as i did in the opening that the contract process has been done with the utmost integrity with the weight of the law and the rules every step of the way front and center. It is protective of the environment. It is very much a strong contract to move us towards zero waste and the most Cost Effective one we can offer ratepayers at this time and again i have another colleagues here if you would like more detail so thank you very much again for forking us the opportunity to have this discussion yet again. Okay. Colleagues any further comments or questions . Okay. Could you just real quick i think we have been getting a lot of questions and from different people inquiry about 10 years versus 15 years versus nine years. Right. Could you talk about that more . The original contract had an amount and 5 million tons no how long it took and our calculation said it would take 15 years given the rate of disposal and a 15 year contract. Shortening the contract does two things. It allows the department to sign and get the contract moving so we can make the deadline of end of the year and ensure rate stability because were not hanging out there with not a full contract, and it allows the board to come back and weigh in sooner, so in a 15 year term its gone. The last one was since 1987 so this way we get before you again after eight years to take a look how are we doing . Are we meeting our goals . Are we protective of the environment . And any changes we want to make to the term of the contract so that was the thinking. Okay. Colleagues questions right now . Okay. Why dont we go to Public Comment and then we can go to follow up questions. I have a few speaker cards here if people are filling out other ones. [calling speaker names] mr. Lazarus was on 16. We have two speaker cards. Anyone else wishing to comment please line up against the side of the wall and everyone has two minutes and we can move from here. I am kevin carol and director of the [inaudible] hotel San Francisco and work in an industry that welcomes people to San Francisco and employs 24,000 people the majority that live and work in San Francisco. I am in support of recology for the contract. They have been a longterm partner of our industry and hotels. We work with them daily and part of the Sustainability Committee and a committee of hotels that Work Together to share best practices in partnership with the department of the environment and recology and Many Organizations in the space. That committee is one of the most active committee and recology and their employees are active participants as well. They have hosted us to share best practices and educate our members and their employees on best practices for achieving their zero waste goals. Their employees as i mentioned continue to work with us and our teams as well. Recology is fully committed collaborative and they partner with the hotels virtually everyday to reach our goals and i just wanted to remind you that we fully support their fulfillment of this agreement that is before you today and i appreciate your time as well. Thank you. Thank you. Before the next speaker comes actually i want to recognize we have the president of the Environment Commission here. Youre welcome to come up and say a few words if you like. Thank you chair farrell. Is it morning still . I am speaking as president of the San Francisco commission on the environment and thank you for the opportunity to speak and i wanted to speak in support of the department of the environment, our staff. We had a hearing about this conversation at our last meeting and asked a series of questions and comfortable with the fare and bidding process that resulted in the bids that came in and one being double than the other. What we liked about the contract thats before you and that we support is the ability to lock in a longterm rate that is low, and free us up to do what we want to do which is get to zero waste because thats the solution. We hope this is the last landfill contract we have to sign because getting to zero means nothing, no more hauling waste,ing in except putting it back in the stream and going to the green and the blue and this contract will give us the ability to do that and we fully support the department. Thank you. Next speaker please come up. Good morning mr. Farrell and committee members. My name is John Lynn Smith and outside counsel to Waste Management. Honesty i dont know where to begin. There are a lot of statements made that are contrary to the rfp issued but a couple of points i want to make. One is i sent the committee and the full board of supervisors a letter this monday outlining the process that has been conducted since 2008 with the rfq leading up to the proposal to enter into a contract today with recology. I want to make sure that is part of your record. I hope you have it and if you dont i have a copy and can give it to you. I wanted to bring to your attention a couple of things about the deal. When the rfp was issued it was a 10 year deal or 5 million tons of disposal, whichever comes first. It wasnt a 5 millionton deal. It was going to be from 2015 to 2016 or 2025 or 2026 or 5 million tons and whichever came first. When the resolution was presented to the board of supervisors on june 1, 2015, this year, the resolution was seeking approval for a 10 year contract, not a nine year contract. The effort to make it nine years not for transparency or the ability to come back to talk about this again. Its basically so anybody can avoid a referendum, make it an administrative act and not a legislative act. The other point its not 40 miles difference. Its 2,000 miles difference. 50 trucks times 40. That is what triggers the need for an eir and why the sierra club is fully advocating a full eir is done and by not going to the board for the approval you pushed off the appeal for another couple of months and recology and the department that are engaged in the process can get the contract up and running. Sir, thank you. Your time is up sir. [inaudible] off mic . Okay. Thank you. Next speaker please. Supervisor tang, supervisor farrell and supervisor mar thank you for having me today. I work for the gate gate Golden Gate Association and paused because restaurants produce a large amounts of food waste we have a strong commitment to posting and having affordable ratings makes it possible for all restaurants to do it. We love the fact that farms and wineries use the waste and food comes full circle on the table of the member restaurants. Recology has been supportive of the Restaurant Industry and had a representative for troubleshooting and our needs. This is a strong one to allow restaurants to implement green practices without breaking the bank and different from members in oakland dealing with Waste Management and we support recology. Thank you very much. Next speaker please and if anyone else wishes to speak please line up and two minutes each. Good morning. I am paul pender gas and here to speak on the San Francisco Small Business network and 14 business organizations here in San Francisco and chair the golden gate policy for San Francisco and i am here to speak on recology and they have been active partners with Small Business and not just attending events and actually responsive to the needs and the phone calls and emails that Small Business interact with recology on a daily basis. They are a shining example how a business can be responsive to the Small Business community. We only need to look at oakland to see how Small Business cant work with Certain Companies and we are in support of recology and the contract moving forward. Thank you very much. Thank you. Next speaker please. Good morning. David pillpel speaking as an individual and i have been involved with these issues in the city and area including the rate setting process through the department of public works and the residential refuse collection and rate board and i am familiar with the 1932 ordinance and all the things related to that. I have expressed some concerns about the proposed agreement and a little bit about the process to both department of the environment staff and recology. They have been both responsive and addressed a number of my concerns. However i think at this point and i am sorry i missed the presentation earlier i think the department of the environment should provide a copy of the agreement to the board if that hasnt been done and allow the public some time not a long period of time, but maybe a few days to comment on the latest version of the proposed agreement before signing and entering into it so if there are other concerns particularly about going to the nine and six scheme with the 50 truck limit et cetera that they can be reviewed before any decision to approve the agreement by the department of the environment. Any other concerns that i might have i am happy to put in writing again to department of the environment. Doe and copy the board. I understand there will be some kind of hearing on tuesday but then not considering the substance of the appeal at this time. Thank you very much. Thank you very much. Any other members of the public wish to comment on this item . Okay. Seeing none. Public comment is now closed. [gavel] colleagues this is simply a hearing item at the moment. We can make a motion to file this item. However if there are questions or comments at this time we can entertain them. Okay. Supervisor mar. Just quickly i think i want to say the two elephants in the room are two powerful entities, recology definitely very influential clearly in this hearing today and the proposal that the panel as approved and this board unanimously over time and also a texas based Large Corporation that has at times bullied and intimidated Oakland City Council members and others and ballot measures and lawsuits, so i know this hearing is useful to hear the updates but my hope is we focus on the environmental benefits as joshua mentioned and ms. Raphael proposed and i am hoping that the two elephants in the room dont pull us away from the zero waste goals and the Greenhouse Gas issues and the truck 20 more miles per trip and we shouldnt gloss over that as well but i am appreciative of this and its been many years from supervisors before i got on this board, and i think these are big issues but lets focus on the Environmental Impacts and our very aggressive Climate Action goals for our city. Thank you. Okay. Thank you supervisor mar. Okay. With that i know we will continue to be working on this item and throughout this and beyond so with that colleagues i would like to entertain a motion to file item 15. All right. I make a motion to file the hearing. Okay. Motion by supervisor tang. We can take that without objection. Madam clerk can you call item 16 please. Item 16 hearing on the control ors report and for office of economic and Workforce Development and office of Small Business, the controller, the Planning Department, office of building inspection and other city departments involved with the permitting process for. Businesses to report. Thank you. This is sponsored by supervisor tang. So supervisor take it away. Thank you very much colleagues for entertaining this hearing today in response to a report by the Controllers Office and took a deep look how the citys permitting process works especially as it rer tains to restaurants so the purpose is identify ways that we can make sure citys permitting process even more efficient for those looking to start or expand restaurants here in San Francisco and hopefully from the lessons that we learn from the collaborative efforts, through the reports and other efforts by city departments that we can apply these lessons to other industries and for us at least for me its about writing a better experience for our customers by the people looking to start or expand a business here in San Francisco, and i know there have been efforts in the past to tackle this issue and what is different this time around is that i feel that we have approached this in a more comprehensive manner. For one we have a new online Small Business portal in San Francisco and credit the team for bringing that up online and the Controllers Office report and is one of the most comprehensive to date and we made investments in the office of economic and Workforce Development and i have seen first hand how that customized and personalized support that office has been providing to people has changed over the years. Even several years ago when i was looking as a legislative aid and i was the main person trying to facilitate the relationship between the departments so now to have oewd to do that with the merchants is beneficial but of course there is more work to be done. I know there are some Small Businesses here today and many we encountered in our work that shared Horror Stories or impediments they experienced while trying to make the way through the permitting process so we want to identify where the kinks are and in the future we can make this a better process, but before we begin i want to highlight some of the positive things that i think have happened in the past, so as i mentioned earlier the Small Business portal. We have completed phase one and the next step through this hearing were going to gather some information that we can hope to move into phase two to bring for example permits that you can fill out online and payments submit online as well. We have in the last budget process thanks to the committee and the Mayors Office and funding new Client Service manager hosted through the office of economic and Workforce Development and that person would be assigned to facilitate the permitting process across the departments for those looking to expand businesses in San Francisco so in the coming years really just looking forward to working with the city departments as we try to move towards a true one stop shop as we colocate various departments in the site inhabited by the goodwill on van ness and i wanted to layout the process today and i will call up todd from the office of economic and Workforce Development. Secondly i would like to bring up jane to talk about the business portal and ryan hunter from the Controllers Office to present their report and the office of Small Business and we have representatives available to answer questions and the Planning Department, dbi, department of Public Health and the tax and Treasurers Office and the Fire Department so with that said lets begin with you. Thank you so much supervisor tang. I appreciate the leadership on this issue and calling this hearing today. From day one the mayor has been this a priority and between the invested neighborhoods program, loans, targeted customized assistance for Small Businesses we have lead the effort with the city with great support from the committee and i want to thank you from that but we heard from Small Businesses, from each of you and from the Small Business commission that the process needed to be improved and thats why in 2014 again through with Partnership Within oewd and office of technology and office of Small Business we launched a comprehensive business portal as you mentioned supervisor tang and brought that information into one place and most importantly shared that information from the perspective of a business. What its like for a business to interface with government opposed to how government is structured. As you mentioned jane will be up in a moment to share an update on that but sharing how a process works isnt the same as making a process better and thats where the second half of the initiative is focused and i want to acknowledge the office for the report on business streamlining and ryan hunter will be up here in a moment to do a briefing out of that report. But i think most importantly what comes next . What are those recommendations are going to be implemented to make a real impact for the Small Businesses and thanks to the mayor a budget as well as the support of this committee. Were going to be launching a Small Business accelerating team with a Client Services manager as you mentioned supervisor tang and regina will be up to talk about the implementation of that initiative as well as a couple of others focused on making these recommendations real. One final point before i hand it over to jane. This initiative is interagency and requires strong collaboration and i havent seen such collaboration as with this effort and i want to thank and acknowledge the range of departments here today and department of technology and ben the controller, treasurer cisneros, john from planning and dbi and barbara and her team and chief hayes white from the Fire Department. Its a team effort. We know the work isnt done and looking forward to present this to the committee today and next steps and questions and with they will bring up jane. Thank you very much. Good morning supervisors. Thank you so much for having us present to you today. I am going to talk to you about where we were at the state of Small Businesses. The approach we took to building the San Francisco Small Business portal and share the outcomes from the last eight months and where were going next and feels like yesterday i was here in front of the budget and finance subcommittee to ask for the funding for the business portal and here we are eight months later so if we could go to the slide please. I like to call this the worse slide ever. The reason is this a representation of what the Small Businesses have to go through. Not only do they have to visit geographically dispersed departments and dig through websites and oftentimes if they find the information theyre looking for and its boroughed a lot of municipal code we dont understand so the intent was to build a single place to get the information and also get rid of some of the arrows in the process itself. Our goal is create the first stop for everything business in San Francisco, inn integrated scalable Business Solution that scales from the inception of a Business Owners idea through the entire life cycle. What we did was sort of take an unprecedented approach. For the first time every government website is not just municipal code, maybe clip art and a couple of photos. We conducted user research. Our users are internal users and the permitting staff as well as the Business Owners so we conducted workshops and brought together nine departments and 20 permitting staff as well as the Small Business owners who were from the inception of the idea and a business was on the way out and we wanted to capture their experience as well. We looked at hundreds of analogous experiences in the private and public sector. From this research we put together a Customer Journey map so i have a bigger version if you want to see it up close but its showing you that both during the consideration and the preparation phase and maintain and go its more of a linear process but the orange section in the middle this is what i call the infin Infinity Loop of death and theyre dealing with the government and theyre reaching out to find information on permits, trying to stay compliant on ada requirements and they get cent around to three departments and only to come back to the first one. Thats the Infinity Loop of death you called it . Actually just made that up on the spot so dont call it so the Infinity Loop is what were trying to solve and this is a common goal with all of the departments that are here. This is what were trying to make better. We came up with some Design Principles and i wont read through everything but they could be applied throughout the entire city to websites and Digital Services that we deliver. One is treat our constituents as customers and increasing the content and increasing the trust in what we deliver so we went into building the business portal. This is a collaboration with 18 different city departments. Again as todd mentioned an unprecedented the effort and pulled information on 400 permits and licenses. We wrote every piece of content in the business portal and made sure that the language was simple, easy to understand and translatable in spanish, chinese and seven other languages and designed to be responsive so users can access it from the phone, desk top and tablet and at the same time we engage with the Business Owners and staff to ensure accuracy and [inaudible] prelaunch. We did user testing and it showed that the people described the site as professional, easy, accessible, engaging, beautifully designed and comprehensive. Not the usual words that people use to describe government websites. We conducted stress testing. Made sure that the site could with stand 200,000 simultaneous hits at once to avoid any healthcare. Gov debacles and the soft launch took place in 2014. The full launch happened and we put together a promotional video and postcards and links and seeing referral traffic from the Tax Collectors Office and sent out emails and staff and a lot of the nonprofits that support the businesses and reached out through social media and muni bus ads and i will show you an example. Am seeing these postcards in your office and in the city and now the outcomes. This is what i am excited to share with you. Were seeing 10 times as many users as a daily basis compared to the previous city online permitting site so right now seeing 117 users a day compared to 10 users in the past. Responses in the give back feature along with social media mentions have highlighted the portal for this and its a pleasure to explore, make it easier to do business in San Francisco and even in the words of one Business Owner theyre saying were doing them a solid. City, state federal officials even the white house have reached out to learn about the San Francisco portal and we share this online and now were able to use analytics and feedback to inform our Decision Making as we move forward in expanding and building out further features on the portal. The numbers so these are the numbers that we gathered since launch. We are seeing 14,055,000 14,000 views a month and many come from the phones and hopefully that will drive more content through the phone making it easier to see on a mobile surface. Tablet users are 3 . 39 come from San Francisco with 8 from the surrounding bay area. I am excited to share that in the Third Quarter of the Previous Fiscal Year so january through march of 2015 there were 311 reps were able to resolve many cases just using the business portal and in the age break down and supervisor mar you talk about the Digital Divide quite a bit and it was surprising to me and conventional wisdom that the portal is geared towards a younger audience but the majority are over 35 years old and 61 of total users and that speaks to how we designed a portal that supports and helps every demographic. Awards. Recently we were mentioned in a article for fast company and by the Governors Office and kennedy from recognized it as a bright innovation and we were a web emmy nominee and this includes second phase features so these are in the works. Were looking at using software as a platform for forms that are submittable. Were using individual users and check lists and data storage and delivery and prefill are some of the other capabilities. Portal maintenance is important. We want to make sure its not another government website left alone and unattended and a year from now or two its obsolete so we update the content when legislation changes or important due dates to remind owners about fees that are due. We constantly create new content, new starter kits and adding information about the Business Registration going online and information about gross receipt taxes et cetera and we audit and fix links on the site and security updates and training manual of what we do to update the portal and i have been saying that technology shouldnt be the only thing that drives change. We also need to look at the process itself which is why in the last six months we had a great collaborative effort with the Controllers Office to map out the restaurant permit process and why did we choose restaurants . San francisco has the most in the nation and 30 million in sales tax for the city. It creates 19,000 local jobs and 230 restaurants register each year and they face up to 24 individual permits and deal with many different state and federal and city departments and lets fix the process and add in the technology to make it even more efficient. Next steps. Portal streamlining once we did the mapping will move over into different sectors and implement all processes into a unified plan and recommend streamlining measurements between and within departments. We would also like to plan for the future integration of online and off line processes with the physical Onestop Center as supervisor tang mentioned earlier. With technology were working with the Tax Collector, the Assessors Office, county clerk to create a new functionality and integrate all of the forms with electronic and digital subjects as well as Electronic Payments and make recommendations to integrate city data bases. The portal maintenance continues and we hope to operationalize this maintenance and some of the projects that the team is consulting on is the mayors housing prortal and with other commissions in the city and working with the creation of the public strategy. Our ultimate goal is give san franciscans a single experience across city departments thereby making the government more responsive to citizens and bring government to the people by creating an exemplary service. The possibilitys are endless and as we put up the slide of the supporters i would like to acknowledge the Mayors Office and department of technology and other all the other departments for the collaborative effort. Thank you for the effort. If you dont know jane worked in the office of Small Business and did a great job fusing working with the businesses that came through for help and assistance and bringing that to a wonderful online portal. If you havent taken a look at it i recommend it and its amazing and i couldnt believe it when i saw it and it was produced by government and i dont know if colleagues have any other questions. If not i will move on to the Controllers Office and we made strides and now the report will tell us about some of the challenges when people are receiving services in person. Thank you. Good morning supervisors. My name is ryan hunter from the city performance unit of the Controller Office with our team and we have been working with the business portal team to map the process of opening a restaurant in San Francisco so i will tell you about what we have been doing and what we found, what were recommending. So this slide could we get the powerpoint . Thank you. This slide has the journey map that the business portal team put together. Really what we have been working on is trying to get into that infin itd loop and untangle that. Could we see what is going on in and find ways to make it simpler . So we went through the process of opening a restaurant, find all of the permit processes relevant for a new owner so we mapped 22 restaurant processes across San Francisco departments and three state and federal departments. To supplement the work we interviewed local Business Owners, Different Department staff and talked to the Acceleration Team in new york city. We looked at permitting data from the treasurer and Tax Collector and a survey from Business Owners to ask them about the obstacles in the process. This is a look at the Different Departments that we worked with and mapped and the different areas so for each department we produced a map of that permitting process so this is a sample of one of those here and we really had a specific focus on what does this look like from the customers perspective and what are the steps in the process for the customer and the back end processes that support that . So in this process you see the top row is always the customer and this particular one its a lot of touch points for the customer. When we did that for all 22 of the processes we were able to put them together into an overall permit process map of opening a restaurant and this was able to show us what do you need to do first . What are the permits you need to get before another permit . Whats necessary to open your doors versus what can be done later . So what did we learn from all of our mapping . We made eight recommendations and two large groups. The first is about collaboration between departments so what we found was that often in a single departments internal process was relatively efficient and made sense, but those processes often crossed departments and theres not always good structure or good incentive for those departments to Work Together, and often customer is bounce friday one department to another with. Little communication in between so the first set of recommendations is what can we do to help businesses work Better Together and departments work Better Together and i will highlight a few of these. Turn around time is key and when we asked departments how long does it take to get this permit or that permit it was usually a difficult question to answer and the first step in shortening the time span is having the Information Available and knowing how are we doing now and creating the structures to look at that and look at the turn around time. The second recommendation that we looked at was about how do we combine different permit processes together . We found that there were often groups of permits that shared some characteristics and we could bundle together, so for example often any person who is registering a new business usually also needs to register for business personal Property Assessment with the Assessors Office and often a fictitious name with the office and we looked at bundling those together and i will skip to number 5 which is about one stop shop and colocating permits. We found there were so many different physical locations that one Restaurant Owner would need to visit to open a visit and second and townsend and mission and city hall or fox plaza and a lot of running around and exacerbated if the process is not clear and applicants dont know where to go next and an option was explore colocating the permitting departments moving towards the one stop shop that several people have talked about. The second group of recommendations are about kind of a focus on the applicant so we found that the best departments thought about their role as not only being about enforcing compliance of the process but about helping the applicants as customers, so we identified a number of permits that could be submitted online and sort of prioritized those. In general we found that if a permit was able to be submitted by mail that it could be submitted online and we produced a list of likely candidates for that, and we also found that it was often difficult to pay for permits. There were a number of departments that require Something Like a cashiers check or multiple payments for a single permit and when you multiply that across 22 departments its onerous so we recommended that departments look at ways to streamline payments and have fewer payments for a single permit and to accept things like credit cards to make that payment process easier so i will leave it there but we are available for questions. Thank you very much. And next i would like to bring up regina from the office of Small Business. So thank you supervisor tang excuse me, chair farrell, supervisor tang and supervisor mar. So with this information that the Controllers Office has done through analyzing the permits with the business portal team we took a look at that information and thought all right what could we do with it and whats the best way to help our businesses move through that process . So with director rufo convening Different Departments, the office of building inspection and department of Public Health and creating the Small Business Accelerator Team was formed and so im going to talk a bit about that as well. In the 201516 budget thank you supervisor tang for your leadership in establishing and creating the team. This will launch in the fall of 2015. We will be creating a Client Service manager that will be a part that would be the core component of the team and the team just to be clear will be comprised of representative simonson liaisons and working with the Different Departments to either resolve or get questions on how to facilitate a particular business need. As presented to you there are roughly 230 restaurants that go through the permitting process each year, and the majority of these businesses are going to open one restaurant, maybe two restaurants within their lifetime, and so its not within their interest to become experts in the permitting process. Their core capacity is opening a restaurant, making food, delivering food and providing an excellent Customer Experience for their customers. The Client Service manager will own the business experience working with the Different Departments so starting with evaluating the business needs, taking a look at what will be the zoning requirements. Will they need a conditional use . Will there need to be a change of use . What is the Current Space theyre going into . Will they need to did a complete build out . What is required for engaging with the office of building inspection . So theyre reviewing the past permit applications with the individual Business Owner and working with the particular departments. They will be coordinating the services and helping to schedule inspections. By involving and having a case manager throughout the process the Business Owner will have an experienced partner. What we do find at the office of Small Business that most businesses and our Small Businesses really dont understand or know how to speak the language that we the City Government language, so what does a conditional use process mean . What does a change of use process mean . So and what does the application process mean and why do i need to have you know, when i file with the department of Public Health for my permit to operate that it needs to be routed through zoning, so interpreting all of that for the Business Owner is important and of course that will be one of the elements to help streamline the process in addition to taking a look at where we can improve the processes. The Small Business case manager will be colocated at the office of building inspection at 1660 Mission Street and while this is a position that is part of oewd what we do know is that not all businesses either touch point with the office of economic and Workforce Development and the invested neighborhood or with our office, the office of Small Business through the Business Assistance center, but the one key touch point they have to touch is the office of building inspection when they go to open their business so its very important to have this position colocated at the bpd bpd to ensure that office of building inspection and every restaurant that opens is able to engage with the Client Service manager. This will also ensure that we have the Client Service manager will have the opportunity to then have the access to all the key departments that are located at the dbi on the fifth floor which include the Planning Department, the Public Utilities department, dpw, fire, and dpw and the fire, so that way the Client Service manager will be able to engage with those departments if theres questions or needs or things not clear can do that on behalf of the client. This will ensure that applications move swiftly so that the Client Service manager if something is bottlenecked will be able to engage with the department in a much more readily achievable fashion, and thus will save time and money for the business, but it will also we will begin to learn ways in which we can facilitate the process and the permitting which will also save us time and money as well. So we are working with a Case Management model so the permitting departments will designate a staff lead to sit on the Business Accelerator team. We will be including other all the departments that are involved in the permitting process to assist us with this. The Client Service manager is charged with convening the departments and leads and guiding the restaurants through the entire process so the Client Service manager will have some authority to convene the departments and work with them and resolve issues, and they will be providing updates to the senior staff of the departments, the Department Heads, so that we can take this opportunity to learn our best practices and see where we can make improvements. The Client Service manager will also engage with the office of economic and Workforce Development, the office of Small Business, it is job squad and the Small Business Development Center. And touch point places that businesses engage with city agencies that are non regulatory city agencies but work closely with the golden gate student a Restaurant Association and we have the different groups working with us and Mission Economic Development Center and make sure that those entities know that we have a Client Service manager for those engaging in the restaurant and food industry. There will be the single point of contact that will help provide increased accountability. The Client Service manager will start tracking the time that it takes the actual time it takes for a business to open in the different scenarios so from a full service high end restaurant to a very small take out service as an example. And i think the one important thing that will the timing of this that is taking place with the team coming on board in preparation for the one stop shop that is being developed at mission and south van ness we will have real live experience how the permit process in real time is routed and what we can do to improve the Customer Experience and one stop permitting experience prior to opening what we call the project [inaudible] or the one stop location at mission and south van ness. I do want to thank all the departments that have been involved. As supervisor tang as talked about it. Also the director that its really with the departments engaged with the permitting process, working with the Controllers Office and working with jane kong and recognizing that this is a good means of helping our restaurants get open, so i too want to thank the Department Heads and especially todd r ruffo and the other members who were really instrumental in forming the concept of the Business Accelerator team and determining the need that we need to have a case manager, so thank you. Thank you very much to everyone for their presentations. And im actually going to do things differently because i know we have folks in the audience that would like to speak so before i launch into questions or comments i would like to see through the chair if we can open Public Comment. I know we have many businesses couldnt be here and theyre busy running their shops and we have someone in the audience that runs a business in the neighborhood so i would like to therefore open up Public Comment first so i have a few speaker cards and come up if you like. [calling speaker names] any microphone is fine. Hi. My name is lauren crab. I own andy coffee town roasters in the sunset and katies office asked me to talk about the experience with the Planning Department. We got the lease on our location in november of 2013 and it took us until oh no november 2012 and took us until march of 2014 to open. That is a year and a half of our lives building it out. A large portion of that was spent in the Infinity Loop of death i think it was called, and it was extremely frustrating and specifically going between the Different Departments, kind we felt bombarded by one of the inspections after we had a preliminary inspection and then another guy came out and made us rebuild a bunch of stuff and it was a frustrating time and its very good to hear that you guys are working to make it a little bit easier for people like myself, and yeah the online portal looks awesome. Im kind of jealous that wasnt around when i was building out and i think that having the person at the Planning Department to help you help guide Small Business owners through the process is going to really help so i hope you continue to prioritize the projects and work on some some more. Thank you. Thank you very much for coming out. Next speaker please. Hi. Samantha higgins, golden gate Restaurant Association. I want to thank the team and the Controllers Office and supervisor tang for the leadership and everyone else that worked on it. I want to address the difficultly in the permitting process for restaurants as its one of the most complicated processes to map out and understand and especially for Small Business owners as so many restaurants are. I wanted to mention the number of calls and questions we get on a daily basis from restaurants or people trying to open restaurants and particularly owners from other jurisdictions that are confused about the San Francisco process and emphasize how important it is and streamlining the process would be for an industry as a whole. Just looking through the report i want to suggest beginning with some of the easier things to tackle especially switching more applications to be done online and combining locations and i know were working towards. Linking critical permits to other permits would make a difference and referring applicants to the Planning Department in the beginning of the process and i want to talk about the inspections and it could be difficult for businesses. One of the challenges which was brought up there is typically not one inspector assigned so restaurants or businesses will get different inspectors that tell them Different Things and can be confusing and lead to delays so if we could do that i think that would be helpful for restaurants is thank you everybody for the work on this and i look forward to continuing. Thank you. Next speaker please. Supervisors jim lazarus San Francisco chamber of commerce. Thank you supervisor tang for your leadership on the issue and the departments involved. Long over due. Even looking at the portal and go online and look at the portal you wonder whether you take the next step to try to open a restaurant. Its a daunting list of permits, applications, and approvals that you have to go through depending on what your Business Model is and where its located. As i said this is long over due. If i look at los angeles, they have a restaurant and hospitality portal. They call it an express program in the city of los angeles. Its a multiagency Management Network that does exactly what were talking about doing here, and i think portals are great. The internet is great but having a real person through the Small Business Commission Staff and other departments working with dbi having oneonone meetings and really helping assist the applicant through this very difficult process and it will never get that smooth and easy. In this city you wont get down to one internet page where youre able to click on buttons and send in the credit card check and get the permits. Its not going to happen that way and having real people help real applicants is ultimately the way it will succeed and we appreciate the efforts and we will work with you to make it a success. Thank you. Thank you. Next speaker please. Good afternoon supervisors. Supervisor tang thank you for doing this work. Its greatly appreciated. [inaudible] and merchantace association in the Mission District and invest in neighborhoods. We have been working with the merchants for the last 17 years on the corridor. Some of the biggest issues we heard from the merchants is affordability of the permits and affordability of space and the permit process to open up a business and the process afterwards of maintaining the business around the permits so we do appreciate this work. We seen a lot of proves over the years the. Improvements over the years. I think what is key is definitely having an individual that is able to guide the process with a lot of these folks. One of the things that we dealt with is the language barrier which is huge and also the hightech and low tech. I think we need to have that balance of both so i think this person will be able to do that. I think you know, the portal its awesome and the team is well balanced and i think we need to move in that direction making sure that we cover a lot of different communities and abilities around tech. I think its important. The one stop shop i think its very good also. Its been a task for folks to get around for the different permits. Also creating a to do list by restaurant type because there are different types of restaurant and fast food, self service, bars and full restaurants and identify the type of restaurant you want to open and then a list of tasks that you have to do in order to be get them all done because a lot of people dont realize there are so many different types and not aware of one thing they missed and penalizeed in the future so creating that list would be great, and also what we have seen in the past with some they combine the permits on to one statement. If youre allowed to have an option of opting in or opting out and some people would rather pay across the years and others at one time so looking at also. We appreciate the work that youre doing and look forward to the conversation. Thank you. Thank you very much. Are there any other members of the public who wish to comment on this hearing . Okay. Seeing none through the chair if we could close Public Comment. Public is closed. [gavel] thank you very much to everyone that came out and like i mentioned we heard stories throughout the work as well, so one of the things that the controllary office made a recommendation through the report is improve turn around time. Departments must measure time and targets to drive change and monitor performance so i dont know if there is something to be answered by the Controllers Office or the other departments here but i want to know which departments how many of the city departments are having this as a measurement . Because i think its important to gauge from a Customer Experience standpoint how much time it takes for people to go through the process . In the report it says on average someone i think went through a process and took four months but we see cases someone went through and waited two years to do a full build out. Yeah, we didnt find that i recall and my team can speak to this maybe any departments that could readily produce that information. There were some places where you could discern part of it by digging deep through the data but it wasnt a top line item for any of the departments that we spoke with. Okay. And second question is based on one of the recommendations as well is to link the low awareness permits and have them packaged together with the critical to open permits so applicants can apply for them simultaneously. There was an example pointed out about the treasures office, the new Business Registration with the assessors new Business Registration as well as the clerk if i fictitious registration and i am wondering if departments are open to how we might collaborate and package the permits together . I am from the office of the treasurer and we are looking in great interest how we can package all of the items into the Business Registration. One of the challenges with working with the Assessors Office the businesses have to do a form called a 571l which is catchy and for ensecured property taxes and that form is state mandated and were not allowed to change it so were working with the way that we share data with them so they can get notified of businesses that open that will need to fill out this form and transfer the relevant information over to them so its a bit easier and then were doing some advocacy with the state to see if we can carve out our own 571l or at least add the business account number to make it easier for businesses. Great. Thank you for informing us of some of the efforts and in particular about the weights and measures and including that as part of the Health Inspection process. I dont know if anyone is here that can answer that. Good afternoon. Richard lee acting director of environmental health. Weights and measures is part of our unit but i want to point one thing out is that the registration is not required before a restaurant opens, so just like also for the certified food manager training that is not required so those things can actually happen after a restaurant is open and its not going to be needed before its opened. In terms of the inspections in terms of the food inspectors doing the weight and measures inspections thats not going to be actually allowed because there is a requirement that you have to be certified to do those weights and measure inspections so we have weights and weights inspectors certified to do that. Our food inspectors are not certified to do that but again it will not delay the approval of permits. Okay. Is there any way potentially they could i understand one doesnt have to be done before opening a shop i guess a store most likely but the other one, the actual Health Inspection you need before opening and is there a way to package the inspection even if theyre two different people and have them occur at the same time or create additional efficiencies in that way. We will have to look into it. We would have linkage between the weight and measures and others to make sure its done but we have to look into that. Okay thank you. One other recommendations had to do with referring customers to the Planning Department at the beginning of the process so i wanted to find out i dont know if its through the Planning Department or someone else that encounters customers first. Currently what is going on, maybe why arent people referred to planning first . How is that happening . I know in some cases customers know to go to planning first but i wanted a better understanding of that. I could make a brief comment about that and if any other department wants to chime in. What is behind this recommendation is that there are plenty of places that the process can be slowed down or become expensive the planning in particular if youre trying to start a business in an area not properly zoned there is not much often that you can do about it and sometimes Business Owners experience that obstacle down the road when opening a business when they sunk time and money into that and probably despite the best efforts of departments people will come into the process from a lot of angles and are the ways to route people toward the Planning Department early on no matter where they come in the process . Okay. And then i dont know if planning wants to chime in. Sure. Im the assistant director of planning. As ryan mentioned were not always in control of when people reach out to us but when they do reach out to us we have dedicated staff that staff the public counter as well as other planners that cycle through and all of the planners when we encounter folks thinking of opening a business and we tell them dont put money down on a lease or things of that nature until were confident it can be permitted and try to walk them through the variables and oftentimes we get folks interested in opening a restaurant in a neighborhood but not have addresses in mind and in a neighborhood there could be different Zoning Districts and that could affect that. We try to work with them to articulate that message and every property has different rules in San Francisco and once we zone in on a address we can steer them to locations where there is an easier path to open the business. We have a preliminary zoning form that i know other agencies use. We will have folks come in with the form filled out and a way to start the conversation and ask the right key questions to give them right information, and we do have one of our Small Business liaisons is at the public counter and a really good point person working with the new Acceleration Team quite a bit. A couple of other points. Efforts that the Planning Department has launched i would say in the last six months to a year to help particularly expedite Small Businesses, not 100 restaurants, but Small Businesses in general as well as small permits. We have restructured our staff who are working on what we call theyre the inner Agency Referrals and from the Health Department and the Entertainment Commission and the alcohol beverage control, Police Department, those types of referrals. We restructured that so there is a little more oversight and coordination and we have Performance Measures in place for the turn around time on the zoning referrals. Our objective is usually turn them around within 30 days. I ran a query of the last six months and were beating that measure and turning it around in 15 days and volume of 830 referrals in the past six months so we focused on that. The other we created a Small Projects team last december to help deal with the influx of Small Projects, residential and commercial and we have one dedicated person on the team and processing the commercial permits so anything that doesnt need a public hearing and just needs the notification we are expediting it through that team and we have seen some significant improvements through that. Thank you. Thank you for highlighting the changes that were made and i like working with planning on the issues and something that we hear from the Small Business community and sure you can make it through a department quickly and maybe planning went quickly and go to another department and there is another backlog that is separate there, so for example i know we have Fire Department here, dbi, so i would like to bring them up as well if theyre here in the audience today, but again we have first hand experience where we got them quickly through other departments so i think that the new person, the Client Service manager that will be hired soon i hope will help with that facilitation of the process through the multiple departments but from the Fire Departments perspective if you could talk about your backlog. How is it that you treat the businesses that you have available . So for example i know that Planning Department youre making the effort to really move through the cue of businesses that dont have to go through a public hearing or smaller nature but does fire have a similar structure or how does that work . Good morning supervisors. Ron thomas assistant director at the office of building inspection. Our colleagues from the Fire Department have just arrived. [inaudible] hi good afternoon. I have talked with all my inspectors how we can try to speed up the process of permitting the Restaurant Business and for the Fire Department when we look at a restaurant we look at two different occupancies, a b occupancy for less than 49 people and a2 for more than 49 people. Thats 50 and above. One of the biggest problem that we find out with Business Owner is they go and sign a lease. They put in a lot of money invest in the business and find out that the business they want to run in the building its not approved for lets a a2 so that means they cant run a business of 50 or more people and have to go through a change of use and that process is pretty long because it has to go through planning and Building Department if i understand and part of being a2 there are life safety requirements depending how much people are in there. If you have more than 99 people you need sprinklers and more than 199 you need two exists and more than 299 you need a fire alarm system and one of the permits that takes a long time to approve is the people who signed up to rent these spaces are not aware of all the changes they have to do upgrade the business to be code compliant so at the front desk when someone says i want to start a business in San Francisco and we ask them the address and we help them with the research and if we cant find anything supporting them we then ask them to check Building Department records and i agree with planning up here and before a business starts anything, dumps money into anything and do investment they should find out if the activities they want will be approved in that space. I think that would shorten it a lot and most of the turn around time lets say theyre established and just a change in ownership of the moment hey say im the new owner and were out there next week and if nothing needs to be maintained or approved we send them straight to the tax corrector and thats the first hurdle the Fire Department faces and the second one is we send the paperwork to the Tax Collector and its bounced back and says the location is not registered and then we have to call up the Business Owner and try to explain explain to them and although you have a business certificate to operate in San Francisco you didnt find a place when you applied because they dont have the location attached to the certificate so now they have to update that and i have to wait for that before i send the paperwork again and please issue a license so the staff have looked into those two problem exercise if we can get. Those problems resolved working with the department i think with the Fire Department the process will be much faster. Thank you for sharing the challenge with us and its not a linear process along the departments and that makes it more difficult. In terms of the issues that you brought up from plannings perspective when people are for example coming to you first potentially or actually any other juncture is there some collaboration between the Fire Department for example to let them know that you should check and you could meet their requirements even before beginning . There is typically not a lot of coordination and our code is complicated enough to stay on top and were not well versed on the other codes and 49 is a trigger for them and not United States since the code simplifications efforts happened and we suggest anytime theyre opening a business and a first time person doing this we recommend they go to the office of building inspection and ask answer questions and even if we dont know what the trigger point is we refer them in advance of finishing out their day at 1660. Okay. I am glad youre all in the same room and talk with each other and hopefully help with the process moving forward and dbi i know folks have spoken about multiple inspections and it might not be just dbi and fire and other things so your perspectives. Are there ways that your department can make that process a little easier for people especially if they have to rebuild things or what not . Starting a new business that is specifically a restaurant we can see already through the controls analysis and presentation its complicated and daunting task for anyone that wants to take on that endeavor. A small part of it, even though its a very important part, is the actual Construction Side of it, but as a prelude to that is the permit process itself. We have begun discussion on the executive team and how we can plan forward and we have looked at issues how we can deal with immediately within the environment that we control including our website, creating a faq specific to restaurants and full chart of the permit process itself. Currently i am the point person for this effort. Also for for project chess which is the new building with the new permit center. Oftentimes now is termed as the one stop shop. This discussion needs to be more extensive on how we accomplish this goal. Its a very broad goal in one sense to execute it and have staffing from various agencies is something that needs to continue discussion. We do have a core now at the City Permit Center at 1660 Mission Street primarily at the first floor but finishing up on the fifth floor and in a way a one stop service if you have your other ancillary permits and outside of construction type permits in hand and under your own control. We can help definitely with referrals to other departments such as San Francisco department of Public Health and we do make that effort and we try to educate our staff to do that in in the point to point contact on the fifth floor. However when we get to that point its the Design Professional were faced with and not necessarily the owner of the project so we maybe able to fix and address the nuts and bolts issue and provide information about informations in the future once the permit has been approved, but the owner not being present and not necessarily wanting to get into the technical issues of getting a permit maybe engaged in the future and have more hands on approach with this effort that were putting together with a number of city agencies, so talking about the multiple inspections thats really coming down to the ability of the contractor, the subcontractor, maybe the project manager if they have one, and other people engaged and involved in the inspection side of it. That one takes on a very Different Number of individuals who need to be engaged that werent necessarily engaged on the front end getting the permit itself, so we can separate the two tasks, big tasks, one to get the permit up front, have the permit issued to actually starts the Construction Side of it. Hand off but continue coordination with the staff thats professionals are engaged in constructing the site. I will through our efforts of coordination in our department we have looked at and discussed how we can specific to restaurants but also Small Businesses in general see how we could have a better interdivisional communication to see that we dont have at the end of a project when it really becomes acutely sensitive to time to the beginning of the payment of rent, things of that nature, and people are trying to at least get the temporary certificate of occupancy and things fall through the crack and prevented from having that opportunity to start in a timely manner or around the time they need to start their business. Were familiar with the fact there is a training period for any restaurant that takes anywhere from one week to upwards to two, three weeks. We have been witness to that process as well, so we know that even before you have your first customer walk through the door theres a lot of work to be done and more than just getting your certificate of occupancy or temporary one to operate so within our department a more holistic look at the process, discussion between the interdivisional agencies, towards inspection and any subsequent revisions during the course of construction that are needed to be approved in a timely manner we will continue to look at that and engage our own staff and we started that recently and bring in staff and expand it with more staff and both in the inspection and the plan approval side so we can focus on this and make it better, more efficient, and usable customer friendly process. All right. Thank you. I think thats a great segue to something that im going to make a request of from some of the departments here. I realize we cant solve all of the problems in this hearing and there is much more work to be done, so one of the things i would like to ask of all of the departments and planning, dbi, fire, tax Assessors Office and work with jane kong and the staff and further the Small Business portal so in the next phase we can take Applications Online and take payments and we need the coordination of all of you to bring the portal to a better place of people. Secondly i would like to request that the following departments conduct an internal assessment. As the last gentleman there needs to be an internal look how you do your work and some of the challenges you face so i would like to make a formal request so in six months that all of of the departments conduct a internal assessment of your own processes and keeping in mind with the interactions with other departments that you may interface with and receive a report to the board of supervisors by january 31 and then from there take that information and see what next steps need to be taken given the internal review so some of the things that i hope you think about is eliminating burdens for internal staff and make the processes more efficient. How do you eliminate hurdles for the applicants, the customers were working with . And identify the needs that your department may need to actually achieve these improved efficiencies . So potentially its funding, other resources. Please think about that as well and lastly if you can in your internal review think about the eight recommendations that were made through this Controllers Office report. I think theyre very broad yet easy to tackle so i would like to you take the recommendations and see how your department can respond to that so with that colleagues i want to thank you for your time and everyone for being here and the ongoing work and helping the Small Businesses in San Francisco. As we know theyre incredibly important to the fabric of our city and neighborhoods so i also want to thank the Small Businesses that are in San Francisco who have dared to open up shop here and hopefully in the future it will be easier if you want to expand or grow your businesses so with that colleagues i dont know if you have questions or comments but i want to thank you for your time and with that look forward to the upcoming information that you will provide to us so with they will make a motion to file the hearing. Okay. Thank you supervisor tang has made a motion and i want to thank you for this hearing and all of the Department Heads and staff that came hear. Ms. Kong its good to see you again. I remember working on the portal with you and the first month while on the board of supervisors and thanks for the leadership and everyone that makes that happen and ans a ton to us but the broader San Francisco community so the work is not unnoticed and thank you for your work and for every department here so with that we have a motion by supervisor tang and take that without objection. Madam clerk do we have any other business in front of us . There is no further business. Okay. We are adjourned. [gavel] [music] paratransit is specialized transportation for seniors and people with disabilities who are unable to use the muni system. In San Francisco, were proud that weve had a Paratransit Program since 1978 long before it was mandated by the americans with disabilities act in 1990. San francisco is a unique city and our Paratransit Program reflects this. We have a network of services, including sf access van service, paratransit taxi, including Wheelchair Accessible ramp taxi and group van which serves groups of individuals going to a single location like a senior center. [music] im elsa scott and im a retired federal employee and im a native of San Francisco. I use paratransit because, ive been using it for about six years because six years ago i had to start dialysis treatments at cpmc. So im very dependent on paratransit three times a week, coming and going. My current driver is brian berquist. ; hes just such a friendly, sort of a teddy bear kind of a guy. I dont know what it is about brian, but all of us old ladies want to feed brian. [music] hi, my name is fred lein. Im most proud of driving a ramp taxi since the beginning of the program in 1994. [music] fred, you are the absolute best thank you fred for providing transportation for me and opening up my social life, and taking care of medical appointments, taking care of my mother [music] hi, my name is ann bailey and ive driven for luxor for almost five years now. I drove for desoto cab for 10 years prior to that. I drove in 1976 for the old, old yellow cab. This is frances mecchi and ive been driving her for about 11 or 12 years to her alzheimers day program, which we call the memory club. Every day when we drive through the presidio shell say, oh goody, youre taking me through the enchanted forest. [music] my name amr a. Mahmoud. I am like 49 years old. I have been driving cab more than 13 year in general. Then i drove a ramp more than 3 years. This is my fourth now. I have been enjoying doing the job. I like every moment of it. Thank you amr. [music} hi, my name is peter and im a paratransit driver for medsam, and this is north and south of market where i pick up my group and drop them off at home. Thank you , peter [singing] you are my sunshine. Very good driver. She says driver is very good. Number 1. [music] larry mingo, Mobility Plus driver, San Francisco paratransit. Thank you, mingo. Youre welcome. Hi, mingo. Thank you, mingo. Thank you, mingo. Thank you. [music] thank you, larry mingo. Hey larry mingo, you are awesome. Thanks for a great, great job you do for us. Appreciate it. Thank you, mingo. [music] hello, my name is james fells ive been working with paratransit for 13 years now. I get a kick out of the job; i like helping people you know when they need help to go shopping or getting picked up at the medical building. I really like helping people and thats why ive been working so long. Hi, my name is kalani. Im a driver with Mobility Plus. I love my job and ive been working, ive been a driver since may and im pretty satisfied with the company. So, two thumbs up, hope you guys have a nice day. Sandra johnson and ive been working for Mobility Plus for about 4 and a half years. I love it. This is my job and i love it. Its very rewarding for me. One of my proudest moments is one of my clients left his cane on the bus and ive been picking him up now for about three years so i know that that cane was important to him. And i had dropped him off and i noticed the cane later on that day so i kept it with me and when i went back down to la play, when i worked my way back down there on a break to give it to him, he kissed my hand, cuz he cant talk. So he grabbed my hand and he kissed my hand. It just made me know that that was an important thing for him. So that was my proudest moment. [music] one couple who were riding with us, morning and afternoon, mr. And mrs. Lee. Mr. Lee was the dialysis patient and hes probably in his 80s and every time we would drive up to buchanan street, the hospital, mr. Lee would say, good job, fine driver, number one driver and he would go like this [thumbs up gesture]. And then as brian would be helping him off the van, mr. Lee, i heard him so often say, brian, if anybody gives you any trouble you send them to me and ill take care of them. And here great big old brian would say, henry, youre the first one i would try to get help from. And he says, the second one is elsa. [laugh] so we knew that we were being relied on by brian. A few weeks back, mrs. Lee called brian early in the morning to tell him not to bother picking them up because they were already at the hospital. Mr. Lee was ill and she had taken him to the er. The next day or so, brian, on his lunchtime, found out that mr. Lee had been admitted to the hospital and he went up to mr. Lees room and just stuck his head in just to say hello. And the minute mr. Lee saw him he went [gesture thumb up in the air] like that. And mrs. Lee said, hes telling you again youre number one driver. So brian really appreciated that; he thought that was really sweet. But he could see mr. Lee wasnt doing so well so he left really quickly. And unfortunately, mr. Lee passed away that evening. That had a great impact on brian and me. It was very sad, but it was so touching that he had seen mr. Lee and mr. Lee had confirmed that brian was number one driver. This is San Francisco paratransit. Its not perfect; we have our ups and downs late trips, frustrated customers, stressed out drivers. But at our best, we get our riders where they need to go on time and with a smile. And when we Pay Attention real carefully and notice whats happening on the van, taxi, or at the senior center, we notice that our drivers make a difference in the riders lives and the riders make a difference in the drivers lives. Good afternoon it the one p. M. This is the meeting on the San Francisco community
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