Theater staff was unable to access some project files until they were recreated in a safer system.
Hopkins said the theater immediately reported the attack to the Sarasota Police Department. Genevieve Judge, SPD public information officer, confirmed the case is under investigation and that police are working with “other local, state and federal law enforcement partners. These are often long and lengthy investigations that can take months.”
Hopkins said the theater coordinated quickly with its own IT staff and an outside IT firm to “pull the plug on our system.”
The hackers blocked the theater’s access to its ticketing system, Tessitura, until files and other systems could be rebuilt. Hopkins said the theater had to be cautious in how it replicated files and programs so the process didn’t compromise the investigation.