#Forecast2021: E-commerce industry set for a massive uptick
Covid2019 pandemic poked a hole in time and the global e-commerce industry just sped through it
07 Jan, 2021 - 08:33 AM IST | By Mansi Sharma
NEW DELHI: Remember the good ol’ days when we could go to the corner store and buy essentials without fear of catching some newly fangled disease? All that changed with the outbreak of the novel Coronavirus. Lockdown was imposed, and only a minimal number of mom and pop stores and modern trade outlets were allowed to open with a specified in-store limit. This led to the quick adaptation of digital medium by people for fulfilling their daily needs. The adaptation was so fast and in such huge numbers that many of the companies did not have the infrastructure ready to cater to such a high need. For instance, online grocery players were working overtime to deliver orders, yet in the early days of the lockdown, there was a delay of nearly three to five before one’s order reached their doorstep. Local kirana that always dealt in ‘cash only’ quickly adopted e-wallets to ensure that business works as per routine.