Websites down, phone lines at capacity and many elders stuck with little information about how to proceed in getting their COVID-19 vaccine - That's the frustrating reality thousands are dealing with.
Carole says her 88-year-old mother, who's in assisted living in Sonoma County, is also still waiting for her vaccine.
"I really want my parents to get vaccinated. I don't want them to die from COVID," she said.
"We have almost no vaccines left at the end of each week. The more we get, the more we'll give," said Marin County Health Officer, Dr. Matt Willis.
Willis says Marin County only gets 5,000 doses of vaccine a week, which means the county doesn't have enough supply to start vaccinating age-based patients until the middle of next week.