18 May 2021
Overall, average days billed for insurance rental vehicles has declined over the last year. PHOTO Shutterstock
In Canada, ongoing lockdowns have significantly curbed business for many collision centres. That in turn has impacted cycle times, touch times and other KPIs such as Length of Rental (LOR).
The Q1 2021 Enterprise Rent-a-Car LOR data report revealed some interesting findings across Canada.
According to the report, the average number of days billed for collision insurance rental vehicles in Q1 was 11.1 days nationally, representing a 1.7-day decline over the same period in 2020 (12.8 days).
Ontario sees the biggest change
In terms of the provinces (data was not available for the public insurance provinces—British Columbia, Manitoba and Saskatchewan), the biggest change between Q1 in 2020 and this year was Ontario.