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LOR Q1 2021: Days Billed Still Declining


18 May 2021
Overall, average days billed for insurance rental vehicles has declined over the last year. PHOTO Shutterstock
In Canada, ongoing lockdowns have significantly curbed business for many collision centres. That in turn has impacted cycle times, touch times and other KPIs such as Length of Rental (LOR).
The Q1 2021 Enterprise Rent-a-Car LOR data report revealed some interesting findings across Canada.
According to the report, the average number of days billed for collision insurance rental vehicles in Q1 was 11.1 days nationally, representing a 1.7-day decline over the same period in 2020 (12.8 days).
Ontario sees the biggest change
In terms of the provinces (data was not available for the public insurance provinces British Columbia, Manitoba and Saskatchewan), the biggest change between Q1 in 2020 and this year was Ontario. ....

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Mitchell's Q1 Industry Trends Report Examines the Ongoing Effects of COVID-19 and Implications for Property & Casualty Claims and Collision Repair


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SAN DIEGO, March 9, 2021 /PRNewswire/  Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today released its first quarter Industry Trends Report for 2021. The report shares important data-driven trends impacting the property and casualty industry, along with expert insights, opinions and guidance that can help businesses navigate this year s new environment.
A year after the COVID crisis abruptly upended life around the world, workers everywhere are anxiously awaiting a return to normal. However, industry experts note the importance of understanding that our future normal may be very different, as changes in commuting, investments in virtual medical care, and the emergence of a hybrid workforce begin to take shape. ....

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