How to Empower Agents to Deliver Stellar Customer Service
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Customer service is one of the most important departments a business could have. Good quality service gives you the chance to increase customer satisfaction and customer retention. That would mean an increase in revenue as happy, loyal customers tend to spend more and become company advocates. Yet, many companies fail to support and empower staff in customer service departments.
Customers demand a lot from customer service teams. They require fast response times with query responses in under an hour. They expect the best quality service and pleasant customer experiences. Behind-the-scenes work like data protection is also crucial. This diverse workload can be challenging for customer service teams, and it shows.