How a hotel satisfaction promise has led to more discontent

Some hospitality experts say that promise — a 100% refund if customers weren’t 100% happy — might’ve made things worse for both the customer and the hotel.

Related Keywords

Rhode Island ,United States ,Indiana ,American ,Gandhi Buckley ,Bijoy Shah ,Shruti Gandhi Buckley ,Colleen Carswell ,Rhode Island Hospitality Association ,American Customer Satisfaction Index ,Travel Study ,Andrea Stokes ,Satisfaction Guarantee ,Hampton Guarantee ,While Hampton ,