Article - Hospitality at a Crossroads: Is a Remote Work Model Essential to Retain Talent? - By Court Williams - The COVID-19 pandemic accelerated hospitality's shift towards remote work, challenging the sector to adapt roles for remote environments, ranging from customer service to event planning. While remote work offers advantages for both employers and employees, it also presents multiple challenges for them. Companies must balance attracting younger talent with the limitations of remote work, identify roles suitable for remote settings, and invest in the infrastructure necessary to support this model.