Heartland Farm Mutual Now Offering Customers Real Time Texting Capabilities To Communicate With REPS

Heartland Farm Mutual Now Offering Customers Real Time Texting Capabilities To Communicate With REPS
The Innovative Texting Platform from Hi Marley Enables Heartland to Simplify and Streamline the Customer Experience
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WATERLOO, ON and BOSTON, April 15, 2021 /PRNewswire/ -- Today,
Hi Marley is proud to announce its partnership with Heartland Farm Mutual to offer Heartland customers advanced communications options for their claims and more. Hi Marley's innovative texting platform is helping Heartland modernize the way they communicate with their customers.
The insurance industry has used traditional, and now antiquated communications methods to resolve both complicated and simple customer issues and questions. Claims representatives spent excessive time attempting to connect with customers – resulting in endless phone tag, long customer hold times and piles of voicemail messages. With Hi Marley, Heartland Farm now conveniently engages customers via text message, which increases time to settlement, provides clear insight into how claims are settled, and substantially increases overall customer satisfaction.

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