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Ms Murley-Lown said: 'It is the worst event i've been to, after waiting 1.5 hours to get in we were looking forward to the 'magical' experience you wonderfully advertised.
'Well it was nothing like you advertised and I was left gobsmacked and angry when Scrooge decided to tell my four-year-old that Santa won't be delivering any presents to any child this year as he had smashed up his sleigh. He didn't even do this in a joking manner. (...) She was petrified. What a shambles.'
The mother told the MailOnline: 'A couple of actors were chained to trees staring at cars, a ghost just walked past the car staring. By this point we did our windows up so nobody could speak to her any more.